Really important legal stuffBefore we get into the fun part, families planning to attend camp in CO, MA, NJ, NY, and VA must use the links below to download some super important paperwork to bring on your first day of camp. Our lawyers told us so. If you’re attending any other location, don’t worry about this. You’re good to go.
Camp is almost here. We can barely sleep.We’ve been working around the clock since the moment camp ended last summer to make this the best year in our 38-year history. In nine short months, we’ve pulled off some pretty cool stuff (check out what’s new in 2018 here).We want to make sure you and your child(ren) tap into everything Steve & Kate’s has to offer. So we’ve developed this handy guide to help you get the most out of your camp experience.
First, watch these intro videos.
We made a few videos to get you acquainted with camp (the first one was actually made using the same stop-motion animation technology that your kids will get to use at camp.) So grab your kids and kick back with a bowl of organic popcorn.
Now, take a peek at our Activities
Fashion, Coding, Film, Music, and Breadmaking (and more!)
Our “Show Up Whenever” PolicyAlready have your Day Passes or Memberships? Then just show up whenever you like. Seriously, no need to call, email, or send a hipster courier to let us know when you’re coming (unless you’re in Boston, then the health board requires us to ask for your attendance plans). We’ll check them in using their name, and give them a super-official Camper Pass that they will wear for the day.
Regardless of your preferred location, you can attend any location that was still taking registrations at the time you enrolled—though, as we mentioned at the top, you will need extra paperwork if you are attending in MA, NJ, NY, or VA.
Want a tour on your first day? We know first days can be hard, so we’ll have staff available help with first-day tours every day. Let the staff know you’d like a tour and they’ll have the next available tour guide show you and your child(ren) around. Be sure to leave yourself extra time on that first day!
Does your child need to take medication at camp? We’ll need to get a signed form before that can happen. You can email your director to get the required form ahead of time and just bring it with you on your first day.
To Bring or Not To Bring? That is the Question.We’ve got most things covered – lunch, healthy snacks, water, sunscreen (though good for you to apply the first coat at home), limitless fun, and so on. The one thing that we’d love is if you could send a labeled water bottle with your child, since it means less wasted plastic and a generally happier planet.Keep an eye out for announcements at camp to see when we’re doing special activities, since they might call for special things to bring:
- Water activities? Bring a bathing suit and towel. We have tons of special water days, plus we sometimes use water activities to beat the heat on really hot days.
- Specials that move? We’re likely to have some Specials that kids can ride. For those, feel free to bring your own helmet. We’ll obviously provide helmets, but sometimes it’s nice to wear your own.
Daily Game PlanBe sure to check out the schedule of the day so you can decide when you’d like to drop off and pick up. For drop-off, we usually recommend coming before 9:30am, especially on your first day. For pick-up, anytime after 4:30pm is pretty common. But if your child has their heart set on playing our game show Antlers Up, you don’t want to show up before the game. It’d be like taking a plate of ribeye from a tiger—good luck!
Mmmmmmmmm. Food.We got fresh lunches, healthy snacks, occasional treats, and even spa water covered. You just need to bring an appetite. Campers at check-in order an entree for the day and they’re offered a number of sides too. Most of our lunches come from local vendors and are prepared just moments before lunch. Everyday we offer reliable kid faves like pizza and sandwiches, but we also tempt the adventurous with daily specials from all over the world. Snacks include items like oatmeal, fruit, veggies, and yogurt which are served from 10 am to 5 pm. We also throw in an organic popsicle as it is summer after all.
If you decide, for whatever reason, to pack a lunch or additional snacks, please leave out any products containing nuts for the safety of other children who may have severe allergies. Our HQ staff will check any foods brought from home, so be sure to clue them in if you are.
Arriving late to check-in? While your child will still be able to choose their entree for the day, it’s possible not all the options will be available.
We’ll have the menu available for most sites a little closer to summer.
Ready for pickup?For campers to leave, they need to be picked up by someone who has been pre-authorized by you to do so. You can add pick up peeps by logging into your account or the primary account holder can call us at camp.To keep your kids the safest, we will be asking every individual to show ID when they pick up.
Payment StuffCan’t get enough of us? If you want more Day Passes during the summer, we make it super easy. Just log into your account, or you can pay on-site at camp.We accept Visa, Mastercard, Discover, American Express, and electronic check payments (ACH). We do not, however, take cash, checks, bitcoin, or high-fives as forms of payment. (We were getting very sore hands.)To guarantee space at camp, keep at least one prepaid Day Pass in your account. Any accounts without Day Passes or Memberships are considered closed-out for the summer.If we owe you a refund after summer, we’ll take care of that automatically by September 14th (10 business days after our last camp closes) or sooner if you paid with electronic check (ACH). Refunds will usually come back to you in the same method you paid. It’s as easy as that.
Online AccountYour online account is a hub for all things camp. In addition to updating your information and adding Day Passes, your account is also where you’ll find all of your child’s creations. All finished music recordings, camper-created films, stop-motion animations, and coding apps will be uploaded into your account for your viewing (and sharing!) pleasure. We also upload any action shots that were taken of your kid throughout the day. Grab a sneak peek while you are taking a break during the day, or wait until the evening for a grand viewing with the whole family.
Lost and FoundLost and found items are kept on a clearly-marked shelf at camp. If you notice that your child has come home without a precious item, please contact your camp location immediately. To make it easier for everyone to find your kid’s stuff, be sure to label it. Items that have not been claimed by the end of the week are donated to a worthy cause the following Friday.
Parent Notifications and Emergency UpdatesIf your child gets sick or has an injury to their head/face/neck while at camp, we’ll give you a call right away. For other injuries (like scraped knees, etc) our staff will alert the person who picks-up the child that day, unless it seems like advanced medical care might be needed sooner. It’s helpful for your account to have all the phone numbers we could reach you at during the camp day, so be sure to update that in your account if you haven’t already included them. And so that you know, if we have trouble getting in touch with you via phone for a serious concern we will reach out to emergency contacts and then pick-up individuals to try and track you down.
In the event of an emergency or natural disaster, we want to be sure that parents are able to quickly get status updates even if lots of parents are calling. As a part of our emergency preparedness plan, we will set up a recorded message on our main line at 415-389-5437 and on the specific camp phone line giving the most up-to-the-moment information about actions occurring. Hopefully no one will ever have a need to listen to those recorded messages, but we are ready to put them in place if necessary.
Annual Equipment SaleA while back, we had the crazy idea that we should use brand new equipment every summer. Innovation moves fast, and we didn’t think that kids could reach their creative potential using last year’s technology.
The good news for you? At the end of each summer, we sell off the bulk of our equipment, including iPads and other Apple products, cookware, electronics and more, to make room for next year’s inventory. We’ll send out an email to remind everyone once the sale is live. It’s a bonanza.
Not sure if you’re on our email list? Sign up here. It’s awesome.
OUR “BIG MISTAKES” PROMISEAt Steve & Kate’s, we trust kids to swing for the fences. So we cultivate an environment where they feel safe enough to make big mistakes and do everything we can to help them understand what happened. That way, they can learn and grow in ways they never imagined.
The same thing goes for us. We are on a quest to reinvent summer camp, which means trying out brave new ideas, some of which won’t always work out. So once in a while, we’ll make some big mistakes of our own, whether that’s in the design of our camp activities, our technology, our food program, or otherwise. This never happens on purpose, of course. But sometimes it happens.
We promise that we will always make big mistakes, and help your kids do the same. Because if you don’t swing for the fences, you’ll never hit anything out of the park.
Think we had a swing and a miss? Don’t hesitate to reach out to the year-round director who oversees your site. He or she is the best person to create change and address issues. (They also like to hear about what is working well and making you smile!)