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FAQs

Get help straight from the team at Steve & Kate's ...

1. The Basics

Can an aide attend camp with my camper?

Our doors are open to all children to join the camp. Over the years we have had many children with special needs, disabilities, or health conditions attend the camp, some with an aide and others on their own. While we can provide accommodations, we are ultimately not set up to provide one-on-one support throughout the camp day. For campers who need that level of support, we are happy to have them attend with therapist or other skilled professional of their families’ choosing. (Please note: we are not, at this time, able to have personal aides who do not fall into the category of therapist or skilled professional at camp).

Any Aide that accompanies a camper to Steve & Kate’s Camp is subject to the same rules, guidelines, and instructions as Steve & Kate’s Camp Staff, and they must act in accordance with any applicable laws.

In order to help set things up in a way for your child to experience success at one of our camp locations, you should reach out to the local year round director for additional information and next steps. All camp contact information can be found here: https://steveandkatescamp.com/contact/ 

Can I visit camp as an adult?

We're currently restricting visitors on campus for the health and safety of everyone. Parents and family members who are not attending camp will be asked to wait outside at Curbside when they drop off / pick up each day. Only children attending camp will be able to head back to their rooms and we'll have staff in masks available to help them get there if needed. 

Can my camper check themselves in and out of camp?

Every camper must have an adult over the age of 18 present at drop-off. Campers, with parent/guardian permission, are able to check themselves out at the end of the day. Please get in touch with your local director if allowing your child to check themselves out at camp.

Can my child take medications at camp?

Sure! Be sure to bring these in a labeled box or bag and in the original packaging where required. Life saving meds can be kept in Squad rooms, other meds will be kept in HQ and given by directors when needed. Make sure you complete the Medication Authorization form for any meds you are sending to camp. You can find that here: https://drive.google.com/file/d/1ptEi6kjtNEicbe7Qxx5i-zfPiou9PXf_/view?usp=sharing

Can my child use a restroom at camp that aligns with their gender identity?

At Steve & Kate's, we want to support all of our campers and create an environment where campers feel safe and respected. As such, we stand behind and support the ability of campers to use bathroom facilities and pronouns that align with their Gender Identity.

Do you offer swimming at camp?

We did offer swimming many years ago, but we chose to discontinue it because it presented many logistical challenges for the camp and for parents. Additionally, it wasn’t a particularly popular activity for campers. Since at most locations there is no pool on-site, we had to coordinate transportation to a local pool. Campers who chose to go would have to commit 2-3 hours of their day to swimming and would miss out on the other activities being offered at camp. As a result very few campers chose to go swimming. Because swimming took place off site, it also presented challenges for parents who needed to pick up their children early. For safety reasons, swimming was a source of anxiety for many parents, and several of them asked that their children not participate. Even though we don’t have swimming, water activities are an important part of summer so we'll be sure to have some at camp if local guidelines allow. 

Do you take field trips at camp?

For safety and security, all of the activities we offer are on-site. Most parents find comfort in knowing that their children will not be leaving campus during the day. Instead of going on field trips, we'll bring in Specials to add some spice, like mini golf or rock climbing, as long as they can be sanitized between groups.

How can I get in contact with someone?

Whether you're reaching out about Summer Camp, Break Camp, or you just have a question, our team is always happy to connect directly with families. You can find email and phone numbers here: https://steveandkatescamp.com/contact/

How does drop off work?

All adults will be required to use Express Check-In (an electronic, contactless service) before arriving at Camp. Adults will be asked CDC recommended screening questions for their camper prior to arrival. 

Upon arrival there will be a table on each side of the tent with baskets of lanyards. Campers will sanitize their hands, find their badge in their basket, and approach check-in. Adults are welcome to assist campers who need help grabbing their badge as long as they sanitize their hands first. Adults will be asked to stay behind the badge tables wherever possible.  In the event of a line, there will be markers placed 6ft apart to stand on. Campers will approach a check-in person, have their badge scanned and staff will be prompted to take their temperature. Infrared thermometers should be held about four inches away from the child’s forehead.  If the camper’s temperature is below 100.4, they can put on their badge and head into Camp. 

If the camper’s temperature is above 100.4, the staff member will not complete check-in and will return the camper to their parent/guardian. The parent/guardian should take the child home for the day. Siblings will also need to return home, as well as any campers who carpooled with this camper if not wearing face coverings. All campers can return the next day as long as they do not have a temperature the following morning without the use of fever-reducing medications. Parents/guardians are encouraged to take the child’s temperature again in an hour and in the afternoon to ensure there is no onset of illness.

After peak drop-off time (8:30-9:30 am) parents will be directed with signs to HQ, where they can check in one at a time. Markers will be placed in the hallway for distancing while waiting.

How does pick-up at camp work?

Parents/guardians will be encouraged to text the Camp number when they are five to ten minutes away from Camp so that their camper is ready for pick up at curbside to reduce waiting/crowding. Adults will be asked to show their ID in order to pick up their camper, to ensure they are on the approved pick-up list. Campers will then be allowed to leave with their adults. 

Where the location allows, pick up might even be able to be truly curbside! Staff will approach your vehicle, ask to see an ID through the window and then send a camper to their appropriate vehicle. 

Parents/guardians will not be allowed to enter camp to pick up their child. 

Please see our Things To Know page for more specifics on your location's specific drop-off/pick-up procedures. 

How will lunch and snacks work at camp?

We provide lunch and snacks in alignment with the current state safety guidelines of our new normal. All of our locations offer a variety of daily options from caesar salads, sunbutter and jelly sandwiches, to hot dogs, and one of campers' favorite items: pizza. Locations also offer rotating local specials each day. Please visit your site's web page to see your location's 2022 menu.

Directors will receive food from a non-contact delivery and distribute food to campers in a large lunch gathering space. Staff will wear gloves to hand out food to campers, using paper plates and napkins that will be disposed of after eating.

Snacks are provided and served pre-packaged. Snacks will include items such as pretzels, chips, crackers, apples, bananas, and popsicles.

You can, of course, still bring lunch and snacks from home. We just ask that it is nut-free and in a disposable, labeled bag.

 

Is the Mentorship program happening in 2022?

With the changes that we’ve had to make in order to safely run camps, we’ve come to realize that our Mentorship program as it is intended to function is not a possibility. As a result, it is unlikely we'll be able to run the Mentorship program in 2022. If your child would be interested in attending camp as a camper, they are certainly welcome to do so. 

What are the hours of camp?

Camp hours are always 8am to 6pm. You can drop off and pick up anytime during those hours and all the hours of camp are included in our Passes.

What are your staff policies?

Besides being First Aid/CPR trained as always, our staff has been trained explicitly in COVID-19 procedures for preventing the spread of Coronavirus. Each staff member is aware of, and has agreed to, local ordinances around social distancing and mask wearing and is committed to doing these things both at camp and outside of camp to keep our campers and families safe. Each morning that staff arrive, they will do a temp check on themselves and complete any recommended health screening questions.

What is the age range for camp?

Our program is designed for children entering PreK through 7th grade.

All campers must be 4* by their first day of camp. In addition to being 4 years old, all campers must also be fully potty-trained, able to speak up for their needs, and get through the camp day without a nap. Camp age limit is 13; if a camper turns 14 while attending summer camp, they may finish out the summer.

*Please note that due to local regulations, campers must be 5 years old to attend in Colorado, Georgia, and Virginia. 

What should my child bring (or not bring) to camp with them?

We ask that parents send their kids to camp with as little items as possible. We will have children store items in individual areas but they will not be very big.

  • Any food sent to camp will need to be sent in a disposable bag labeled with their name each day.
  • A reusable water bottle.
  • Children should have sunscreen applied prior to arriving at camp (we will have spray sunscreen that children can rub in themselves, but a strong first coat will be a huge help).
  • If they would like to participate in water play, they should bring a swimsuit and towel.
  • Cell phones: We understand that in this technological age some parents would prefer to be able to get in touch with their child at a moment’s notice. If parents would like their child to keep a cell phone on their person, we simply ask that campers keep the phone in a pocket or bag, use it for that purpose only, and do not share it in anyway with other campers. If cell phones begin to make a regular appearance around camp, we will talk to the family about how to meet everyone’s needs.
 
Will there be water play at camp?

Where state and space regulations allow, campers will be able to participate in water play in their small groups. Where permitted, each group will have a changing tent available to them, to cut down on bathroom use and exposure, and will have sprinklers, a slip n' slide, hoses and other yard games available to them. 

2. Summer Camp Details

Are there any days during the summer when camp is closed?

Each year, all Steve & Kate's Camps are closed on July 4th. 

Can I use my Cambridge Camp Passes at the Somerville Camp this summer?

In order to provide additional camp at the end of summer, we’ll be extending our Cambridge, MA program for three weeks at a nearby site in Somerville, MA. That means that both Summer and Day Passes are transferable between these locations so need to register for each location separately. 

 For additional information please see the Cambridge/Somerville location page on our website.

Can we attend multiple camp locations?

Yes! We have brought back the option to attend multiple summer camp locations for summer 2022. 

Do I need to tell you when we’re coming this summer?

Buy any number of Day Passes to use any day we're open this summer. No need to tell us when you're coming-just show up! 

Do you have an orientation for summer camp?

We will! You can check out our Things to Know before coming to camp page in starting in spring.

How much does summer camp cost?

Prices for in-person camps are listed on each location page, listed under the "Fees" heading. You can find our list of locations here. Those pages also contain important and helpful specific information about the individual camp location. 

You can also find all of our Summer Camp prices here.

3. Break Camp Details

Can we attend multiple camp locations?

Yes! Campers are able to change freely between locations again in 2022!

How much does break camp cost?

Prices for in-person camps are listed on each location page, listed under the "Fees" heading. You can find our list of locations here. Those pages also contain important and helpful specific information about the individual camp location. 

You can also find all of our Camp prices here.

4. Refunds, Financial Aid, Tax ID/EIN, and Receipts

Are you offering financial aid this year?

Our 2022 Financial Aid opens March 1st!

We award financial aid to qualifying families based on verification of current income, as well as 2021 income and family size. The income levels necessary for qualification are different by state, due to the variance in cost of living and housing.

Financial Aid passes work similarly to our regular Passes. Financial Aid Day Passes and Summer Passes are awarded for use this year only, are not transferable and cannot be sold. All unused Financial Aid Passes will be automatically refunded in full at summer's end.

Please note that Financial Aid is offered on a yearly basis, and previous acceptance does not guarantee future qualification. All recipients will need to reapply each year. 

To see our 2022 income guidelines, or to submit an application, please visit our Financial Aid page: https://steveandkatescamp.com/fees/financial-aid/

What is your Tax ID / EIN? Can I get a detailed receipt?

Our Tax ID / EIN is 62-1742957. The address for our main company address is 58 West Portal Ave #800, San Francisco, CA 94127.

 

If you need a detailed receipt for FSA or dependent care expenses, you can find one in your account. Just log into your account and navigate to the ‘Billing’ tab. From there, select 'View Receipts', and the year, or custom date range you would like to see.

Your receipt will include your dates of attendance, the associated cost, and our company information (including tax ID).

 

When will I receive my refund?

We process refunds automatically for all camp locations 10 business days after our last camp closes for each season. For summer, that’s usually mid-September. Once we initiate refunds we send an email to families who are receiving a refund to confirm the refund method. Refunds can take anywhere from 5-10 business days to show up back in your bank account or as a credit card once processed. Refund checks are sent via regular mail, and will come addressed from Bright Horizons.

Will you be providing refunds for camp this year?

Yes! Per usual, we will automatically refund all unused Day Passes in full at the end of each camp season. If you purchased a Summer Pass and end up using less than 30 days, we'll calculate what you would have paid at the daily rate, and then refund you the difference automatically. 

You can see any previously issued refunds by logging into your account and navigating to the 'Billing' tab. Any processed refunds will be listed under 'Transactions'. 

For questions regarding your refund status, or to request an early refund, please reach out to your local director. You can find all of our local contact information on our website

5. Back-Up Care & Enhanced Family Supports

Can I use my Back-Up Care through Bright Horizons at camp?

Absolutely. Once Bright Horizons opens its reservation system 60 days out from the anticipated date of care (depending on your employer’s program) you can reserve your days through their system. If you have any questions about how to access your Bright Horizons Back-Up Care benefits, please get in touch with your HR or Benefits team or call Bright Horizons Back-Up Care at 877-242-2737. 

Once you reserve your care with Bright Horizons, you will receive an automatic email from Steve & Kate's Camp with a unique link to create or log into an existing account with us. (This might feel like double work but it's the way we make sure your camper has an account and access to all of our materials!)

 

How do I register through Bright Horizons Enhanced Family Supports?

To access your Enhanced Family Supports discount, please visit your Bright Horizons benefits page and click on Steve & Kate’s.

You'll need to use the unique link provided on your benefits page to activate the discount. If you have any trouble finding your Bright Horizons Benefits page, please reach out to your company's HR or Benefit team.

For more information please visit our Bright Horizons Enhanced Family Supports page.

6. COVID-19

What if a camper or staff member at camp tests positive for COVID-19?

Please note the below information is based on 2021 COVID-19 regulations and best practices. These procedures are subject to updates as new regulations are released. We'll be sure to always follow the most recent CDC protocols & best practices for COVID-19. 


In the event of a confirmed COVID-19 case (of a camper or staff member on site) the camp director will immediately notify local health officials and S&K Headquarters, Health officials will help determine a course of action for the program. S&K Headquarters will coordinate with local health officials to communicate closure decisions and the possible COVID-19 exposure to families. Communication will include messages to counter potential stigma and discrimination. No youth or staff names will be shared.  It is critical for all S&K staff to maintain confidentiality of youth or staff names, as required by the Americans with Disability Act and other medical privacy laws, even if disclosing the fact of a positive case may lead people to guess accurately who has the illness. 

Camp will close the site, or room, where the exposure was reported for the time period required by the county. This could be for a minimum of 24 hours. This initial short-term closure allows time for local health officials to gain a better understanding of the COVID-19 situation impacting Camp.  Local health officials will help determine appropriate next steps, including whether an extended closure duration is needed. Camper vaccination status will play a role in being able to remain at camp. In the event of a site or squad closure, we discourage staff, campers, and families from gathering or socializing anywhere.  This includes group child-care arrangements.  

Camp will then be thoroughly cleaned and disinfected.  S&K Headquarters will assess all health and safety procedures, site operations, and any need for increased monitoring and/or training.  We will ultimately need to make the decision on what steps need to be taken moving forward, including whether and when to reopen Camp. If Camp does close, families will be refunded for any in-person days missed.

Will masks be required at camp?

Throughout the pandemic, we've required masks for staff and campers, and we're prepared to do so again this Summer if local health departments require it based on the state of the pandemic at that time. However, since many state and local health departments are loosening or even eliminating mask requirements in general and for schools specifically, masks will not be required for campers this Summer but will be required for all of our staff. As always, we will always respect and support the decision of any individual camper to continue wearing a mask if they choose.

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