FAQs

Every camper must have an adult over the age of 18 present at drop-off. Campers, with parent/guardian permission, are able to check themselves out at the end of the day. Please get in touch with your local director if allowing your child to check themselves out at camp.

Sure! Be sure to bring these in a labeled box or bag and in the original packaging. You'll be asked to fill out a Medication Authorization form when checking in on Day 1 (if you haven't already). Meds will be kept in HQ and given by directors when needed. Make sure you complete the Medication Authorization form for any meds you are sending to camp. You can find that here: https://drive.google.com/file/d/1ptEi6kjtNEicbe7Qxx5i-zfPiou9PXf_/view?usp=sharing

At Steve & Kate’s, we want to support all of our campers and create an environment where campers feel safe and respected. As such, we stand behind and support the ability of campers to use bathroom facilities and pronouns that align with their Gender Identity. And since we have campers that attend Steve & Kate’s that don’t identify as either a girl or boy, we strive to provide gender neutral or private restroom options. If gender neutral bathrooms are not possible at some locations due to the physical limitations, we will work with campers and parents/guardians to determine a safe and comfortable bathroom option.

We understand that outside classes, tryouts, lessons or appointments can be hard to reschedule, so leaving camp and returning same day is totally fine by us!

We're excited to share that we are offering parent tours again for Summer 2023. During the summer, locations will be offering morning tours on specific days of the week for first time campers. For exact details on days and times, please reach out to your local site director.

No! The great thing about Steve & Kate's Camp is you never need to tell us when you plan on using your days.

*Due to local regulations, families joining our Boston location will need to reserve their weekly sessions within their S&K account, prior to their first day of camp.

Our doors are open to all children to join the camp. Over the years we have had many children with special needs, disabilities, or health conditions attend the camp, some with support and others on their own. Children requiring services for a disability or medical-related reason may be approved to receive services while in attendance at Camp from their therapist after meeting specific requirements.

Any therapist that accompanies a camper to Steve & Kate's Camp is subject to the same rules, guidelines, and instructions as Steve & Kate's Camp Staff, and they must act in accordance with any applicable laws.

In order to help set things up in a way for your child to experience success at one of our camp locations, you should reach out to the local year round director for additional information and next steps. All camp contact information can be found here: https://steveandkatescamp.com/contact/

We did offer swimming many years ago, but we chose to discontinue it because it presented many logistical challenges for the camp and for parents. Additionally, it wasn’t a particularly popular activity for campers. Since at most locations there is no pool on-site, we had to coordinate transportation to a local pool. Campers who chose to go would have to commit 2-3 hours of their day to swimming and would miss out on the other activities being offered at camp. As a result very few campers chose to go swimming. Because swimming took place off site, it also presented challenges for parents who needed to pick up their children early. For safety reasons, swimming was a source of anxiety for many parents, and several of them asked that their children not participate. Even though we don’t have swimming, water activities are an important part of summer so we'll be sure to have some at camp if local guidelines allow.

For safety and security, all of the activities we offer are on-site. Most parents find comfort in knowing that their children will not be leaving campus during the day. Instead of going on field trips, we'll bring in Specials to add some spice, like mini golf or rock climbing, as long as they can be sanitized between groups.

Whether you're reaching out about Summer Camp, Break Camp, or you just have a question, our team is always happy to connect directly with families. You can find email and phone numbers here: https://steveandkatescamp.com/contact/

We allow families to use their Day or Summer Passes at any location during the summer, as long as they are registered for camp. In order to attend a different location, you will choose the location you would like to attend during the online early check in process. Please note that different locations might have different local regulations such as additional paperwork. If you plan to attend a different location the entire summer, we will need to update your account.

If you are attending camp through Bright Horizons Back-Up Care, you are limited to the location listed on your reservation.

Customers can change their login email at any point after creating their account and logging in. All you need to do is log in to your account, and under the primary account holder's information you should select ‘edit’ and then scroll all the way to the bottom and you will see the ‘Email’ field. Enter the new email address and select save.

Yes! The Mentorship Program is back this summer at select locations! While honoring our philosophical approach to self-directed learning, this program is designed to guide mentees through the experiences needed to develop into amazing camp counselors!

Please reach out to your local site director to find out if they are participating in the Mentorship Program.

Camp hours are always 8am to 6pm. You can drop off and pick up anytime during those hours and all the hours of camp are included in our Passes.

All of our staff members are First Aid and CPR certified, Background checked, and have participate in Steve & Kate's training around our philosophy, policies, program, interaction methodology, and safety and security procedures.

Our doors are open to all children to join the camp. Over the years we have had many children with special needs, disabilities, or health conditions attend the camp, some with support and others on their own. While we provide accommodations for disability or medical-related reasons, we are a group program and do not provide one-to-one care; however, families/guardians may provide that lever of support at their own expense after meeting specific requirements.

Any one to one support that accompanies a camper to Steve & Kate's Camp is subject to the same rules, guidelines, and instructions as Steve & Kate's Camp Staff, and they must act in accordance with any applicable laws.

In order to help set things up in a way for your child to experience success at one of our camp locations, you should reach out to the local year round director for additional information and next steps. All camp contact information can be found here: https://steveandkatescamp.com/contact/

Our program is designed for children entering PreK through 7th grade.

All campers must be 4* by their first day of camp. In addition to being 4 years old, all campers must also be fully toilet trained, able to speak up for their needs, and get through the camp day without a nap. Camp age limit is 13; if a camper turns 14 while attending summer camp, they may finish out the summer.

Our full Toilet Training Policy can be found here.

*Please note that due to local regulations, campers must be 5 years old to attend in Colorado, Georgia, and Virginia.

The Mentorship Program guides mentees (ages 14-15) through experiences meant to develop them into leaders ready to work as a counselor at a summer program, all while honoring our approach to self-directed learning. Mentees will serve as role models for campers while they facilitate activities and make connections with kids, but they will always work in a space with a counselor, or Mentor, present too. This is an amazing opportunity to develop leadership skills in a fun and rewarding environment!

Please reach out to your local director to find out if they are part of the Mentorship Program in 2023.

Each year, all Steve & Kate's Camps are closed on Memorial Day, July 4th and Labor Day during the summer months.

Yes! We have brought back the option to attend multiple summer camp locations for summer 2023.

Buy any number of Day Passes to use any day we're open this summer. No need to tell us when you're coming-just show up!

Prices for in-person camps are listed on each location page, listed under the "Fees" heading. You can find our list of locations here. Those pages also contain important and helpful specific information about the individual camp location.

You can also find all of our Summer Camp prices here.

Lost and found items are kept on a clearly-marked shelf at camp. If you notice that your child has come home without a precious item, please contact your camp location immediately. To make it easier for everyone to find your kid’s stuff, be sure to label it. Items that have not been claimed by the end of the week are donated to a worthy cause the following Friday.

You can come to all of our break camps for a day or two or the entire time we're open, totally up to you.

Yes! Campers are able to change freely between locations!

Prices for in-person camps are listed on each location page, listed under the "Fees" heading. You can find our list of locations here. Those pages also contain important and helpful specific information about the individual camp location.

You can also find all of our Camp prices here.

At times we do close registration and start a waitlist so we are able to contact families if space opens up. If space opens at the location, you will receive outreach from our customer service team asking if you are still interested in registering and they will assist in the process.

All campers enrolled in Steve & Kate’s must be fully toilet trained before attending camp. Please see our full Toilet Training Policy here, to ensure your child meets all requirements before registering for camp.

Our registration process begins with making an online account with us or logging into an existing one here. You will then be prompted to enter or confirm required account information.

Each step needs to be completed to move on to the final registration step, choosing a location and adding Day Passes or a Summer Pass. To move through the checkout process you’ll need to be sure to select the camp location you plan to attend for the session you are registering for and the number of Day Passes you’d like to purchase, or the Summer Pass option.

Once you have selected this information, you’ll be able to save and continue to checkout. Here you can make your purchase via card or ACH transaction. A confirmation email will be sent shortly after purchase.

Please keep in mind that registration is not considered complete until a purchase has been made.

Our 2023 Financial Aid is open!

We award financial aid to qualifying families based on verification of current income, as well as 2022 income and family size. The income levels necessary for qualification are different by state, due to the variance in cost of living and housing.

Financial Aid passes work similarly to our regular Passes. Financial Aid Day Passes and Summer Passes are awarded for use this year only, are not transferable and cannot be sold. All unused Financial Aid Passes will be automatically refunded in full at summer's end.

Please note that Financial Aid is offered on a yearly basis, and previous acceptance does not guarantee future qualification. All recipients will need to reapply each year.

To see our 2023 income guidelines, or to submit an application, please visit our Financial Aid page: https://steveandkatescamp.com/fees/financial-aid/

Our Tax ID / EIN is 62-1742957. The address for our main company address is 58 West Portal Ave #800, San Francisco, CA 94127.

If you need a detailed receipt for FSA or dependent care expenses, you can find one in your account. Just log into your account and navigate to the ‘Billing’ tab. From there, select 'View Receipts', and the year, or custom date range you would like to see.

Your receipt will include your dates of attendance, the associated cost, and our company information (including tax ID).

We process refunds automatically for all camp locations 10 business days after our last camp closes for each season. For summer, that’s usually mid-September. Once we initiate refunds we send an email to families who are receiving a refund to confirm the refund method. Refunds can take anywhere from 5-10 business days to show up back in your bank account or as a credit card once processed. Refund checks are sent via regular mail, and will come addressed from Bright Horizons.

Masks will not be required for campers or staff this Summer.

Throughout the pandemic, we've required masks for staff and campers, and we're prepared to do so again this Summer if local health departments require it based on the state of the pandemic at that time.

As always, we will always respect and support the decision of any individual camper to continue wearing a mask if they choose.

We will! You can check out our Things to Know before coming to camp page in starting in spring.

All food served at Camp is prepared and/or sourced off-site and the Camp is unable to guarantee that snacks and lunches provided, or ingredients used in food activities (i.e. ‘The Bakery’) are safe for exposure to or consumption by children with severe food allergies.

If your camper has a severe/life threatening food allergy, you will be required to bring food from home each day that does not contain nuts or shellfish that's ready-to-eat (since refrigeration and/or heating are not available) and they will not be permitted to participate in food activities.

You are also able to request to have your camper sit separately from other campers during lunch for allergy safety by calling our support team at 415-389-5437 or updating their profile on your Steve & Kate's account.

If you choose to update your camper's profile to moderate, all food from home is no longer required and campers are able to participate in food activities. Moderate allergies are taken seriously and closely monitored at camp to ensure campers are not fed food containing any listed allergens.

All adults will be required to use Express Check-In (an electronic, contactless service) before arriving at Camp.

Campers and families are asked to bring their lanyards home with them each day and return with it on their next camp day. Upon arrival campers will approach a check-in person, have their badge scanned.

After peak drop-off time (8:30-9:30 am) parents will be directed with signs to HQ, where they can check in one at a time.

In order to make the end of day as smooth as possible, we’ve added an Express Check Out (ECO) option. Just log into your Steve & Kate's account, navigate to the ECO tab, and select your camper & authorized pick-up person about 10 minutes before you arrive at camp. Our team will get your camper ready to go!

Once you arrive to camp, give us your campers name and have your ID ready to show.

Please see our Things To Know page for more specifics on your location's specific drop-off/pick-up procedures.

Our locations offer a crowd-pleasing variety of lunch options from fresh, local regular and gluten-free cheese pizza, fresh bagels with spreads, deli sandwiches, soup, and a daily rotating handmade special entrée.

*Gluten-free cheese pizza is available only with advanced coordination with your local site director.

We have carefully selected an array of filling, allergy-friendly, and nutritious snacks and sides for kids to enjoy. Please visit your site’s web page to see your location’s 2023 summer menu!

Camp food specialists receive all menu items from a non-contact delivery service and provide food to campers in an ample gathering space outdoors whenever possible.

Staff are trained to take the highest safety measures while distributing fresh produce and lunch items to campers by wearing gloves and using disposable utensils.

As always, campers are welcome to bring ready to eat lunch and snacks from home in a labeled container. Please be sure to pack all refrigerated items with ice packs as we do not provide heating or refrigeration for food items brought from home due to limited space.

No food items provided by Steve & Kate's Camp knowingly contain nuts or nut products. However, some products may have been packaged or prepared in a facility that has nut products or “may be labeled “may contain nuts”. We request that campers and staff do not bring nuts (peanut or tree nuts) or shellfish (shrimp, prawns, clams, lobster, oyster, crab, scallop, octopus, squid, abalone or snail) or food containing nuts or shellfish to any Steve & Kate’s camp site.

We ask that parents send their kids to camp with as little items as possible. We will have children store items in individual areas, but they will not be very big.

What to Bring

• Any food sent to camp will need to be sent ready to eat in a labeled container.

• A reusable water bottle.

• Children should have sunscreen applied prior to arriving at camp (we will have spray sunscreen that children can rub in themselves, but a strong first coat will be a huge help).

• If they would like to participate in water play, they should bring a swimsuit and towel.

• Light jacket or sweatshirt if the weather will be cooler.

• Costume items on dress-up days.

For any item you are sending to camp, please be sure your child(ren)’s name is clearly added to the tag or other obvious

location so that we can help in returning items if they are lost.

What Not to Bring

• Cell phones: We understand that in this technological age some parents would prefer to be able to get in touch with their child at a moment’s notice. If parents would like their child to keep a cell phone on their person, we simply ask that campers keep the phone in a pocket or bag, use it for that purpose only, and do not share it in anyway with other campers. If cell phones begin to make a regular appearance around camp, we will talk to the family about how to meet everyone’s needs.

• Tablets, games, and other tech items.

• Money

• Animals

To let us know you're joining us at camp, just log into your account any time after 6pm the night before camp, and navigate to the Express Check In tab. Then select your camper's lunch entree, and screenshot or print your camper's QR code. We'll scan this QR code once you arrive at camp to confirm ECI is complete.

Additional state-required paperwork must be submitted for every child before their first day of camp. Click here for the Colorado state required forms.

Click here for Georgia-required forms that need to be filled out for every child before attending camp, as well as local paperwork FAQs.

Additional state-required paperwork must be submitted for every child attending camp in Maryland, before their first day. Click here for the Maryland state required forms.

Additional state-required paperwork must be submitted for every child before their first day of camp. Click here for the Massachusetts state required forms.

Due to local regulations, families joining our Boston location will also need to reserve their weekly sessions within their S&K account, prior to their first day of camp.

Families attending camp in Minnesota must complete this paperwork prior to their first day of camp.

Click here for New Jersey state-required forms that need to be filled out for every child before attending camp, as well as ready Paperwork FAQs.

Click here for the New York state-required Child & Adolescent Health Examination Form as well as paperwork FAQs.

If you find that you have two accounts because you have a Back-Up Care benefit and an existing account with Steve & Kate's, you can absolutely combine these accounts. All you need to do is reach out to our support team to make this request.

Please provide the email listed on both accounts.

Support can be reached at (415)389-5437 or info@steveandkate.com

Absolutely! You can reserve any number of the back-up care days you have in your BH account, buy additional retail days if you need more, and even apply the full value of your back-up care days to the cost of a Summer Pass—which covers all days we’re open in summer. Learn more, here.

And new this year, families are able to reserve their Back-Up Care with Steve & Kate’s 90 days in advance!

To access early booking, please call your dedicated Bright Horizons call center, or reach out to their contact center at 877-242-2737, and request care at your local Steve & Kate’s Camp.
Once you reserve your care with Bright Horizons, you will receive an automatic email from Steve & Kate's Camp with your account username and the link to setup your password or log into an existing account with us. (This might feel like double work but it's the way we make sure your camper has an account and access to all of our materials!)

Back-up care automatically sends information to customers to try and help them prepare for care in their Bright Horizons Centers, this paperwork is not needed at Steve & Kate's Camps. The only paperwork that's required is what's listed for your state when you log into your account with us and register.