Camp Check-In and Check-Out Policies

Camp check-in and check-out procedures are vital for keeping our campers safe. We have established the following policies to ensure the safety of every camper.

Check-In Policies

Every camper must have an adult over the age of 18 present at drop-off.

Check-Out Policies

Campers, with parent/guardian permission, are able to check themselves out of camp. If allowing your child to check themselves out of camp, please get in touch with your local director to ensure the appropriate protocols are followed.

*Campers checking themselves out of camp is not available at any of our Boston locations due to licensing restrictions.

Thank you for helping us keep our campers safe.

Bringing Medication to Camp

We want to ensure that all campers have their medication in an organized and safe manner while they stay with us.

Parents should bring medications for their campers in a labeled box or bag, and in the original packaging.

On Day 1, campers will be asked to fill out a Medication Authorization form for all of their medications.

If they haven't already filled out the form prior to Day 1, they will need to fill it out once they arrive. All medications will be stored in a secure place at camp headquarters and will be administered to campers according to the Medication Authorization form.

To ensure that your child's medications are secure, please fill out the Medication Authorization form for any medications you are bringing to camp. You can find the form here:

Thanks for helping us ensure that all campers have the medication they need!

At Steve & Kate’s, we want to support all of our campers and create an environment where campers feel safe and respected. As such, we stand behind and support the ability of campers to use bathroom facilities and pronouns that align with their Gender Identity. And since we have campers that attend Steve & Kate’s that don’t identify as either a girl or boy, we strive to provide gender neutral or private restroom options. If gender neutral bathrooms are not possible at some locations due to the physical limitations, we will work with campers and parents/guardians to determine a safe and comfortable bathroom option.

Can My Camper Come and Go from Camp?

Yes! We understand that outside classes, tryouts, lessons or appointments can be hard to reschedule. That's why leaving camp and returning same day is totally fine by us!

Welcome to Steve & Kate’s Camp! To ensure that our campers have the best experience possible, we offer morning tours for first time campers during the summer months.

During a tour, you will get to visit the camp site, meet our camp counselors, and learn more about our amazing summer program. This is a great way to get a first-hand look at what Steve & Kate’s Camp has to offer, and for any questions or concerns you might have.

On the first day of camp, campers are provided a thorough orientation, including a guided tour of the facilities to ensure they feel comfortable and familiar with the environment.

To get in touch with your local site director, please use the contact form provided here.

We look forward to having you at Steve & Kate’s Camp for a summer of fun and adventure!

*Tours are not offered at any of our Boston sites due to licensing restrictions.

No! The great thing about Steve & Kate's Camp is you never need to tell us when you plan on using your days.

*Due to local regulations, families joining our Boston location will need to reserve their weekly sessions within their S&K account, prior to their first day of camp.

Our doors are open to all children to join the camp. Over the years we have had many children with special needs, disabilities, or health conditions attend the camp, some with support and others on their own. Children requiring services for a disability or medical-related reason may be approved to receive services while in attendance at Camp from their therapist after meeting specific requirements.

Any therapist that accompanies a camper to Steve & Kate's Camp is subject to the same rules, guidelines, and instructions as Steve & Kate's Camp Staff, and they must act in accordance with any applicable laws.

In order to help set things up in a way for your child to experience success at one of our camp locations, you should reach out to the local year-round director for additional information and next steps. All camp contact information can be found here: https://steveandkatescamp.com/contact/

Our camps conduct safety and emergency drills every camp session. During the summer drills are conducted once a month. These safety drills help prepare staff and campers for the following potential emergency situations: evacuation, shelter in place, and lock-out.

Our team will post notification signs outside of camp the day before, and on the day of any drills performed on site. Please reach out to your local team for any questions or concerns about these planned procedures.

Why We Don't Offer Swimming at Camp

We did offer swimming many years ago, but we chose to discontinue it because it presented many logistical challenges for the camp and for parents. Additionally, it wasn’t a particularly popular activity for campers. Since at most locations there is no pool on-site, we had to coordinate transportation to a local pool. Campers who chose to go would have to commit 2-3 hours of their day to swimming and would miss out on the other activities being offered at camp. As a result, very few campers chose to go swimming.

Challenges for Parents

Because swimming took place off site, it also presented challenges for parents who needed to pick up their children early. For safety reasons, swimming was a source of anxiety for many parents, and several of them asked that their children not participate.

Water Activities

Even though we don’t have swimming, water activities are an important part of summer, so we'll be sure to have some at camp if local guidelines allow.

Safety and Security

At our school, all the activities we offer happen on-site. We understand the importance of safety and security for our campers, which is why we strive to ensure that your children will not be leaving campus during the day. That is why, instead of going on field trips around the area, we bring in Specials to add some spice to the day.

The Benefits of On-Site Activities

We believe that on-site activities reduce the risk of potential harm while still providing an exciting atmosphere for your children to learn and grow. Most parents find comfort in knowing that their children will not be leaving campus during the day for activities. The on-site activities that we provide are an important part of our safety and security measures and will continue to keep your children safe and secure.

Our Commitment to Safety and Security

We take safety and security at our camps very seriously, and we are committed to providing a safe and secure environment for all our campers. Our on-site activities are an important part of that commitment and are designed to keep your children safe while also having fun. If you have any questions or concerns about our safety and security measures, please don't hesitate to reach out to us.

Toilet Training Policy for Steve & Kate's Camp

At Steve & Kate’s Camp, we want all campers to have a great experience. To make sure our campers stay safe and have a comfortable camp experience, we require that all campers enrolled in the camp are fully toilet trained before attending.

Toilet training is an important part of development, and it is essential for campers to be able to take care of their own bathroom routines when attending our camp. For this reason, we provide our toilet training policy to give parents and guardians a clear understanding of our expectations.

You can read our full toilet training policy here, which outlines our expectations for toilet training campers. This policy covers our expectations for children to be toilet trained independently, in a timely manner, and to meet all other applicable requirements.

We look forward to having a great camp experience for all our campers! Please read over our toilet training policy to make sure your child meets all the requirements before registering for camp.

Connecting With Our Team

We understand that sometimes you just need to get in touch with us. Here at Steve & Kate's Camp, our team is always eager to help and answer any questions you may have.

Whether you are reaching out about camps, or you have a general question, our team can provide you with the answers you need.

You can find email and phone numbers for all locations on our website. Reaching out to our team can ensure that you will get the right information you need.

Using Day & Summer Passes to Attend Different Locations

At Steve & Kate's we allow families to use their Day or Summer Passes at any location as long as they are registered for camp. However, in order to attend a different location, you must select that location specifically during the online early check in process. Please be aware that different locations may require additional paperwork or have different local regulations that must be adhered to in order to attend. Additionally, paperwork remains the same within a state but will require updates when switching states.

If you plan to attend a different location the entire summer, we will need to update your account accordingly. Please be aware that some camps may require additional fees for certain locations. For locations with different pricing tiers, a refund and repurchase process might be necessary. You will need to request a refund for previously purchased days at the original location and repurchase days for the new location after the refund is processed.

If you are attending camp through Bright Horizons Back-Up Care, you are limited to the location listed on your reservation. To make any changes, you are required to contact Bright Horizons directly, and they can be reached via their customer service number.

Changing Your Login Email

Having the right information on your account is an important part of keeping your account details secure. At any point after creating your account and logging in, you can change the email address you use to log in.

These are the steps you need to follow to change your account email:

All you need to do is log in to your account, and under the primary account holder's information you should select ‘edit’ and then scroll all the way to the bottom and you will see the ‘Email’ field. Enter the new email address and select save.

Once you have completed the steps above, the new email address will be saved to your account.

Yes! The Mentorship Program is back this summer at select locations! While honoring our philosophical approach to self-directed learning, this program is designed to guide mentees through the experiences needed to develop into amazing camp counselors!

Please reach out to your local site director to find out if they are participating in the Mentorship Program.

At our camps, we offer an array of activities and opportunities for your camper to explore and experience! But before you jump into all the fun, it's important to understand our hours.

Our camp hours are from 8am to 6pm. We are closed on weekends to allow our staff to rest and recharge for the upcoming week.

We ask that parents and guardians commit to picking up and dropping off their campers within these hours. This helps us ensure the safety and well-being of all campers and allows us to properly plan and execute our daily activities.

We want your camper to fully enjoy their time at camp and take advantage of all we have to offer.

If you have any questions or concerns about our camp hours, please don't hesitate to reach out to us. We are here to make your camper's experience the best it can be!

Our Dedicated Staff Members

At Steve & Kate's, we strive to provide the best possible experience for you and your family. That's why we only hire the most qualified staff members who we know can provide the care and safety you deserve. All of our staff members are First Aid and CPR certified, Background checked, and have participate in Steve & Kate's training around our philosophy, policies, program, interaction methodology, and safety and security procedures.

First Aid and CPR Certification

Our staff members understand the importance of providing safety for everyone who visits our camps. That's why all staff members are required to have a current First Aid and CPR certification on file with our organization. This helps us ensure that in the event of an accident or emergency, all of our staff members are trained and prepared to help.

Background Checks

At Steve & Kate's, the safety of your children is our number one priority. To ensure the wellbeing of our members, all staff members must complete a comprehensive background check. Once complete, the results are closely reviewed to ensure we only hire only trustworthy and reliable staff members.

Steve & Kate's Training

We take the training of our staff members seriously. That's why in addition to the industry standards, all of our staff members must successfully complete our in-house training courses.

Conclusion

Here at Steve & Kate's, we are proud of the staff members we have been able to hire. We understand that your family's safety means everything, so we have taken the strictest measures to make sure that our staff members are qualified, reliable, and trustworthy. We hope that our training and hiring practices give you the confidence you need so that you can relax knowing your children are safe in our hands.

Our doors are open to all children to join the camp. Over the years we have had many children with special needs, disabilities, or health conditions attend the camp, some with support and others on their own. While we provide accommodations for disability or medical-related reasons, we are a group program and do not provide one-to-one care; however, families/guardians may provide that level of support at their own expense after meeting specific requirements.

Any one-to-one support that accompanies a camper to Steve & Kate's Camp is subject to the same rules, guidelines, and instructions as Steve & Kate's Camp Staff, and they must act in accordance with any applicable laws.

In order to help set things up in a way for your child to experience success at one of our camp locations, you should reach out to the local year-round director for additional information and next steps. All camp contact information can be found here: https://steveandkatescamp.com/contact/

Age Requirements for Camp

Our summer camp program is designed for children entering PreK through 7th grade. All campers must be 4 years old by their first day of camp, except for those in Colorado, Florida, Georgia, Nevada, Ohio, Pennsylvania, Rhode Island, Tennessee, and Virginia, where campers must be 5 years old and may have specific start date restrictions listed below.

Colorado and Georgia - Must be 5 years old on their first day of camp.

Florida, Nevada, Ohio, Rhode Island, and Tennessee - Must be 5 years old on their first day and entering Kindergarten.

Pennsylvania - Must be 5 years old on their first day and entering 1st grade.

Virginia - Must be 5 years old by September 30th.

Camp age limit is 13; if a camper turns 14 while attending summer camp, they may finish out the summer.

In addition to being a certain age, all campers must be fully toilet trained, able to speak up for their needs, and get through the camp day without a nap.

To ensure that all campers are properly trained for summer camp, please read our full Toilet Training Policy here.

About Our Mentorship Program

The Mentorship Program is perfect for mentees aged 14-15 who want to develop their leadership skills and teach others. Mentees will serve as role models in a fun and rewarding environment, while working alongside counselors or ‘Mentors’.

We believe in self-directed learning, and the program focuses on developing mentees into capable leaders so they can serve as counselors for summer programs. Our mentors will always be present while mentees facilitate activities and make connections with campers.

Mentorship Programs are available at select summer camp locations. To learn more and find a program near you, please contact your local summer camp director at steveandkatescamp.com/contact/.

How to Get Started with Our Mentorship Program

If you’re interested in becoming a mentor, the first step is to contact your local summer camp director. They’ll be able to tell you if your summer camp location participates in the Mentorship Program, and if so, how to get involved.

You can find contact information for your local director at steveandkatescamp.com/contact/.

We look forward to seeing you soon!

At camp, masks are currently not required. However, please know that our top priority is the safety and well-being of all staff and campers during this ongoing pandemic. Should the local health department mandate it, we are fully prepared to implement mask requirements once again.

As always, we completely understand and support anyone who wishes to continue wearing a mask for their own comfort and peace of mind. Your well-being is important to us, and we are here to support you in any way we can.

Things to Know Before Attending Camp

At Steve & Kate’s, we strive to create an engaging and safe environment for all campers, so if you’re thinking of joining us for camp, make sure to check out our Things to Know before coming to camp for more info.

Food Allergies and Special Restrictions at Steve & Kate's Camp

At Steve & Kate's Camp, we take food allergies and special dietary restrictions very seriously. During camp registration, you will be asked to provide detailed information about any food allergies that your camper may have.

During camp registration, you will also see dietary labels like VG (Vegetarian), VV (Vegan), GF (Gluten-Free), DF (Dairy-Free), SF (Soy-Free), and EF (Egg-Free) clearly marked for all meals and snacks.

Severe/Life Threatening Allergies

If a camper has a severe/life-threatening food allergy, all food served at Camp is prepared and/or sourced off-site and the Camp is unable to guarantee that snacks and lunches provided, or ingredients used in food activities (i.e. ‘The Bakery’) are safe for exposure to or consumption by children with severe food allergies. We require that for allergy safety, you provide food from home that does not contain nuts or shellfish that's ready-to-eat (since refrigeration and/or heating are not available). For the safety of your camper, they will not be permitted to participate in food activities.

Additionally, campers with severe allergies are excluded from activities like Bakery or Pie Day to ensure safety. While attempts are made to minimize allergen exposure, gluten-free or allergy-friendly substitutes for food-related activities are not always guaranteed.

You also have the option to request to have your camper sit separately from other campers during lunch. If you would like to do so, please call our support team at (415) 389-5437 or update their profile on your Steve & Kate's account.

Parents of children with dietary restrictions also have the option to preselect meals during the Express Check-In process. This preselection can start at 6 PM the night before or on the morning of the camp day.

Moderate Allergies

If the camper has a moderate food allergy, they are able to participate in food activities, and food from home is not required. We take moderate allergies seriously and closely monitor our snack, lunch, and activities to ensure campers are not exposed to any allergens that they have been listed as having sensitivities or allergies to.

Meal options for moderate allergies include gluten-free snacks, vegetarian meals like cheese pizza, and kosher choices that can be preselected during Express Check-In to ensure compatibility.

Specific Dietary Options

Gluten-Free Options

• Camp provides gluten-free snacks like Good Pops popsicles that are safe for children without severe gluten allergies.

Vegetarian Options

• At least one vegetarian meal, such as cheese pizza, is offered daily.

Kosher Meals

• Kosher meal options can be preselected by parents during Express Check-In the evening before or on the camp day.

These options ensure a variety of diets are accommodated while maintaining focus on safety and convenience.

Conclusion

We understand the gravity of food allergies and special dietary restrictions and do our best to accommodate families who are dealing with those specific needs. Please contact us with any further questions or concerns regarding food allergies and special diets at Steve & Kate's Camp.

Express Check-In at Camp

All adults will be required to complete Express Check-In (an electronic, contactless service) any time after 6pm the night before camp. Express Check-In can be found in your Steve & Kate's Account after registering and purchasing at least one day of camp.Parents can begin completing Express Check-In starting on Sunday at 6 PM local time for the upcoming week. This includes selecting a camp location, answering screening questions about your child, and setting meal preferences. While completing Express Check-In you will be able to select your location, lunch for the day, and take a screenshot or print your camper's QR code for their badge. We'll scan this QR code once you arrive at camp to confirm ECI is complete.The QR code can be saved digitally or printed for use during the check-in process starting Monday to ensure quick and efficient drop-offs.

Families are asked to bring their camp lanyards along with them each day. Upon arrival, campers will approach a check-in person and have their badges scanned as a contactless way to check-in each day. After peak drop-off time (8:30-9:30 am), anyone checking in will be directed with signs to HQ, where they can check in one at a time.

Drop-Off and Pick-Up Policies: Express Check-Out

In order to make the end of day as smooth as possible, we've added an Express Check Out (ECO) option. This allows you to log into your Steve & Kate's account, navigate to the ECO tab, and select your camper & authorized pick-up person about 10 minutes before you arrive at camp.

When you arrive to camp, give us your campers name and have your ID ready to show. Our team will have your camper ready to go! Parents can pick up their campers any time before 6:00 PM, with most pick-ups happening between 4:30 PM and 5:30 PM. This flexibility accommodates your schedule and helps streamline the process. Parents can also drop off campers at their convenience, starting as early as 8:00 AM, and they are encouraged to arrive before 9:30 AM on the first day of camp to participate in essential orientation and gain important information.

If your schedule requires it, families can drop off campers later in the morning, such as around 9:00 AM, to better align with their plans. However, keep in mind that no campers can be dropped off before 8:00 AM.

Currently, no extended hours are available, meaning campers cannot arrive before 8:00 AM or stay past 6:00 PM. Please plan your schedule accordingly.

More detailed information about your specific pick-up procedures can be found on our Things To Know page. For any additional questions please contact us. Camp hours are from 8:00 AM to 6:00 PM, with main activities wrapping up around 4:30 PM. Please also note specific timing for field trips, such as 5:30 PM for return from Central Park trips. Additionally, no early drop-offs or late pick-ups are allowed outside of the specified camp hours to ensure the safety and proper management of all campers.

Steve & Kate’s Food

We are pleased to offer a wide variety of delicious lunch options at our various locations, all included in the price of your Day Pass. From piping hot pizza to salubrious Cesar salads to tangy tomato soup, and much more. Our menus include rotating weekly specials, vegetarian options, and healthy snacks and sides kids can grab at any time. Additional menu choices typically include Hot Pizza (including cheese pizza), Fresh Bagels, Tomato Soup, Salads, Deli Sandwiches, and Daily Rotating Handmade Entrées. Allergy-friendly and nutritious snacks and sides are always available. Our priority is to provide nutritious snacks and sides for your children to enjoy. You can find the 2025 summer menu for your location on our website. Weekly menus showcasing rotating options, including vegetarian choices, can be found on location-specific camp pages. Lunch and snacks are included in the Day Pass price, ensuring families do not incur additional costs for meals. Parents are encouraged to pack a labeled reusable water bottle for hydration throughout the day.

Steve & Kate's Camp accommodates various dietary needs, offering gluten-free and kosher options with food items labeled accordingly (e.g., GF for gluten-free). Campers with severe allergies are advised to bring their own lunch and snacks to ensure safety, while those with moderate allergies may consume camp-provided food with modifications, such as removing croutons from salads. Inclusive safety standards are strictly maintained in food preparation and serving.

To ensure the safety of our campers, our food is delivered by a non-contact delivery service and is served in a spacious outdoor area whenever possible. Lunch orders must be placed by 9:45 AM and lunchtime typically concludes around 12:30 PM. Our staff is well-trained in implementing the highest safety measures while serving fresh produce and lunch items, including the use of gloves and disposable utensils. We partner with reputable vendors to provide fresh and balanced meals, ensuring quality and variety.

Bringing Your Own Lunch & Snacks

As always, campers are more than welcome to bring their own ready-to-eat lunch and snacks from home. You can select "lunch from home" during our Express Check-In process each morning. Please remember to label all items and pack any refrigerated ones with ice packs, as we do not have refrigeration or heating options on site due to limited space. All packed lunches must comply with our allergy-aware guidelines and will be inspected during morning check-in. Parents are advised to avoid packing sodas, juices, or sugary treats in their child's lunch to promote healthier eating habits during camp.

Steve & Kate's Camp Allergen Information

At Steve & Kate's Camp, we take the health and safety of our campers and staff very seriously. We understand that some of our campers may have food-related allergies, so we have outlined the following information regarding allergens and food items at our camp locations. Parents can easily manage dietary restrictions and allergy information through their S&K account during the camper registration process.

Nut-free Assurance

Rest assured that no food items provided by Steve & Kate's Camp contain nuts or nut products. However, some products may have been prepared in a facility that handles nuts, which may be clearly labeled as "may contain nuts." We kindly ask that campers and staff refrain from bringing any nuts or shellfish (such as shrimp, prawns, clams, etc.) or food containing these allergens to our camp locations. Thank you for understanding and helping us keep all our campers safe. Dietary modifications and allergen labeling ensure inclusivity, such as kosher-certified pizza and gluten-free options clearly marked on the menu.

Lunch Selection Process: You can select your child's lunch option during the daily check-in process, including via our convenient Express Check-In system. If you notice that only 'lunch from home' appears as an option and you wish to select a provided lunch, please notify the camp team, and they will update the available selections for you. In the rare event that an issue arises with meal delivery, we take immediate steps to ensure alternate options are provided. The online Express Check-In process begins at 6:00 PM the evening before camp. Parents can specify meal preferences and dietary requirements for the following day, ensuring accurate planning and preparation. The Express Check-In process includes steps such as logging into the Steve & Kate's Camp account, navigating to the meal selection tab, completing health screening questions, and choosing a meal. A QR code generated after selection can be used for check-in the next morning.

We ask that parents send their kids to camp with as little items as possible. We will have children store items in individual areas, but they will not be very big.

What to Bring

• Any food sent to camp will need to be sent ready to eat in a labeled container.

• A reusable water bottle: Label this with your child's first and last name to prevent loss or mix-ups. Staying hydrated is vital during a camp day.

• Children should have sunscreen applied prior to arriving at camp (we will have spray sunscreen that children can rub in themselves, but a strong first coat will be a huge help).

• Swimsuit and towel: For water activities like water play, Slip n Slide, or Foam Parties, ensure your child has a swimsuit and towel, and optionally, water shoes or goggles. Watch for camp communication about specific days requiring these items.

• Clothing layers: Bring appropriate clothing layers like a jacket or extra t-shirt to adjust for changing weather during the day.

• Costume items on dress-up days.

• Closed-toed shoes: These are essential for participating in sports or recreational activities safely.

For any item you are sending to camp, please be sure your child(ren)’s name is clearly added to the tag or other obvious location so that we can help in returning items if they are lost.

What Not to Bring

• Cell phones & Smart watches: We understand that in this technological age some parents would prefer to be able to get in touch with their child at a moment’s notice. If parents would like their child to keep a cell phone on their person, we simply ask that campers keep the phone in a pocket or bag, use it for that purpose only, and do not share it in anyway with other campers. If cell phones begin to make a regular appearance around camp, we will talk to the family about how to meet everyone’s needs. Smart watches must be in school or airplane mode while at camp.

• Tablets, games, and other tech items.

• Money

• Animals

• Valuables: Jewelry, money, or any items of sentimental value

• Toys and games: Card games (e.g., Pokemon), novelty items, or personal project materials

• Dangerous/restricted items: Weapons, illicit substances, or anything considered contraband

Express Check in for Campers

Express Check In is our system so you can let us know you're joining us at camp. To complete your Express Check In, you must log into your account any time after 6pm the night before camp. Express Check-In simplifies your arrival process by allowing you to complete important formalities online in advance.

Completing Express Check-In ensures a quick and efficient drop-off process by streamlining the check-in and lunch selection procedures. QR codes generated during the process make morning check-ins hassle-free.

The check-in process opens at 6 pm local time the evening before each camp day, allowing parents to prepare ahead of time.

Navigating to Express Check In

Once you are logged in, you will be able to navigate to the Express Check In tab on the main navigation page or on your camper's profile page.

This tab is located as the last one on your account and might also be referred to as "ECI." Once there, you will be required to complete health screening questions before proceeding.

Selecting a Lunch Entree

Next, you must select a lunch option for your camper.

Options may include standard meals, vegetarian choices, and allergen-friendly dishes. Ensure you review what’s available before confirming your selection.

Screenshot or Print the QR Code

Once you have finished selecting the lunch options, you must screenshot or print your camper's QR code. This QR code must be provided to the camp staff when you arrive, and they will scan the code to finalize your Express Check In.

This QR code ensures faster check-ins, accurate records, and access to daily information like pre-arranged lunches.

If you encounter any issues during Express Check-In, ensure you are checking in after 6 pm local time, confirm that you are logged in with the correct account, and verify the operational status of your camp location. For unresolved difficulties, contact customer support. After completing the check-in process, verify and confirm the contact information for adults associated with your account. This ensures all details are accurate for the camp day. If the dropdown menu is grayed out or a location shows as "Closed," ensure that you are attempting to complete the process after 6 PM for the correct date and location. Check specific camp schedules in case of exceptions.

Common Questions About Express Check-In

• When does Express Check-In open? It opens at 6 pm the night prior to the camp day to ensure timely and relevant information.

• Why do I see a 'Closed' message? This could mean it’s not yet 6 pm, or the selected location isn’t open.

• What should I do if my location isn’t listed? Confirm the camp’s opening schedule or contact support.

• Can I complete check-in earlier? Check-in is only available starting at 6 pm, to maintain up-to-date details.

• How is the QR code used? It simplifies and speeds up the morning check-in while documenting attendance and preferences.

As the summer heat rolls in, campers are looking for ways to cool off and have a memorable summer. Where and when state and space regulations allow, campers will be able to participate in water play.

Where permitted, changing tents will be available, so that campers can quickly change for water play without needing to use the restroom for changing.

Locations will have different water activities ranging from sprinklers, a slip n' slide, hoses, and other yard games.

These water activities are perfect for keeping everyone safe and cooled off during the summer months.

Join Us for Break Camp

You can come to all of our break camps for a day or two or the entire time we're open, totally up to you. There is no minimum or maximum time you have to stay.

Yes! One of the amazing perks at Steve & Kate's Camp is being able to switch between locations at any time.

How to Switch Locations at Steve & Kate's Camp?

If you are visiting a different site, no need to make any changes, just select the location you are going to attend during Early Check In on your account and select the location you will be attending for the day.

The only time we need to update your account is if you are making a permanent move to a new location or will be spending more than 50% of your time at a different site. If this is the case, simply drop us a chat message, send us an email, or give us a call and we can help you out with that change.

Frequently Asked Questions

What if I have a Back-Up Care reservation?

Since Back-Up Care is managed by Bright Horizons, you will need to give them a call if you are wanting to attend a different location from what your reservation is showing. Bright Horizons Back-Up Care can be reached at 877-242-2737.

How long does it take to process my location change?

Your location change should be processed within 24 business hours. If you need any help with switching your camp location, please feel free to contact us and we’ll be more than happy to help.

If a break location reaches capacity, we will close registration for that location and will not have a waitlist as it’s unlikely that we will have additional space open. Should capacity change, we will reopen registration and send out an email making customers aware.

How to Find Prices for In-Person Camps

Finding and understanding prices for Steve and Kate's in-person camps is easy!

Prices for in-person camps are listed on each location page, listed under the "Fees" heading. You can find our list of locations here. Those pages also contain important and helpful specific information about the individual camp location.

We hope this helped answer any questions you may have about finding prices for our in-person break camps. If you have any other questions, please don't hesitate to contact us!

School Breaks: Our Offerings

When school is out and kids need care, summertime isn't the only time that we come into play. While we can't offer the same size programs as during the long summer season, we work hard to make sure the break experience is still a memorable one for everyone.

Due to the shortened nature of break-time programs, we are limited to a portion of our activities that are appropriate for the smaller space and shorter duration. We like to think it's all the sweeter when you come back to camp and get to see all your favorite campers and staff who come back to spend time while schools out.

At the end of the day, we want all to have a great experience no matter the season or length of stay. We look forward to seeing all of you soon!

Finding Camp Locations

At Steve & Kate's Camp, we offer a range of camps for kids during school breaks. Whether you live in the city or out in the suburbs, chances are there is a place that will suit your needs.

To find the camp that is best for you, you can visit our website and view all of our current camp locations here.

Be sure to register early. Our camps fill up quickly and you don't want to miss out on your most desired camp location!

Questions?

If you have any questions or issues with finding the best camp for you, please feel free to reach out to our customer service representatives via chat. Our knowledgeable staff are always happy to help and can provide assistance with any inquiries.

We look forward to helping you find the perfect camp for you and your family!

Closed Days for Steve & Kate's Camps

During the summer months, all Steve & Kate's Camps are closed on Memorial Day, July 4th, Labor Day and all weekends.

Questions?

If you have any questions about closed days at Steve & Kate's Camps, please feel free to reach out to us at info@steveandkatescamps.com. Thank you for being part of our camp family!

Yes! One of the amazing perks at Steve & Kate's Camp is being able to switch between locations at any time.

How to Switch Locations at Steve & Kate's Camp?

If you are visiting a different site, no need to make any changes, just select the location you are going to attend during Early Check In on your account and select the location you will be attending for the day.

The only time we need to update your account is if you are making a permanent move to a new location or will be spending more than 50% of your time at a different site. If this is the case, simply drop us a chat message, send us an email, or give us a call and we can help you out with that change.

Frequently Asked Questions

What if I have a Back-Up Care reservation?

Since Back-Up Care is managed by Bright Horizons, you will need to give them a call if you are wanting to attend a different location from what your reservation is showing. Bright Horizons Back-Up Care can be reached at 877-242-2737.

How long does it take to process my location change?

Your location change should be processed within 24 business hours. If you need any help with switching your camp location, please feel free to contact us and we’ll be more than happy to help.

Buy any number of Day Passes to use any day we’re open. No need to tell us when you’re coming-just show up!

We look forward to seeing you soon!

Steve & Kate's Camp: Summer Registration Information and Policies

Occasionally, we may need to temporarily close registration and start a waitlist in order to better accommodate all families who are interested in our program. Should any spots become available at your preferred location, our wonderful customer service team will reach out to you to inquire about your continued interest in registering.

Flexibility with Summer Passes

Families can use their Summer Passes flexibly across all available camp locations without needing additional steps, provided spots are open. The passes allow for attendance on any operational day without a pre-booking requirement.

If you have any questions about the status of registration for a particular location, and when it may open up, please don't hesitate to contact our customer service team for assistance. We are happy to help and will provide as much information as possible. Additionally, families registered at one location can switch to another if desired, when spaces become available. These changes can easily be managed using the user account and Express Check-In features.

Express Check-In Procedure

1. Log in to your account after 6:00 PM the evening before camp.

2. Navigate to the final tab to initiate Express Check-In.

3. Select a lunch option.

4. Once checked in, a QR code will be provided for seamless morning entry.

Registration Policies: Risk-Free and Refundable

Spots fill up quickly, but registration is risk-free as any unused passes are refunded automatically in mid-September. This ensures peace of mind for families registering early.

Handling Lost and Found at Camp

Camp is an opportunity for kids to create lifelong memories and make friends they’ll cherish forever, but it can sometimes be difficult when things go missing. That’s why every camp has a lost and found system in place to help find missing items.

Where is the Lost and Found?

Lost and found items are kept in a clearly marked area at camp. You can find this area by asking a staff member at any time.

Reunited with Your Belongings

If you notice that your child has come home without an item, please contact your camp location or plan on checking the lost and found the following day.

Preparing for the Worst

To make it easier for everyone to find your kid’s stuff, be sure to label it. Whether you choose with permanent marker or adhesive labels, be sure to include their name. This is the best way to ensure that any lost items can quickly and easily be reunited with your child.

What Happens to Lost Items?

Items that have not been claimed by the end of the week are donated to a worthy cause the following Friday. Our top priority is to ensure that every child is reunited with their belongings, but when all else fails, we are happy to ensure these items are put to good use.

How Can I Find Prices for In-Person Camps?

At Steve and Kate's Camp, we make it easy for you to find the prices of our in-person camps. Prices for in-person camps are listed on each location page, listed under the "Fees" heading. You can find our list of locations here. Those pages also contain important and helpful specific information about the individual camp location.

You can also find all of our Summer Camp prices here.

Are There Any Other Fees or Discounts?

All fees and food for the day are included in the cost for camp.

We do offer Financial Aid. You can view more information by visiting our Financial Aid page.

Can I Get More Information?

If you need more information about our prices or individual locations, please visit our Locations page or contact our customer assistance team at (415) 389-5437.

Food Allergies and Special Restrictions at Steve & Kate's Camp

At Steve & Kate's Camp, we take food allergies and special dietary restrictions very seriously. During camp registration, you will be asked to provide detailed information about any food allergies that your camper may have.

Severe/Life Threatening Allergies

If a camper has a severe/life-threatening food allergy, all food served at Camp is prepared and/or sourced off-site and the Camp is unable to guarantee that snacks and lunches provided, or ingredients used in food activities (i.e. ‘The Bakery’) are safe for exposure to or consumption by children with severe food allergies. We require that for allergy safety, you provide food from home that does not contain nuts or shellfish that's ready-to-eat (since refrigeration and/or heating are not available). For the safety of your camper, they will not be permitted to participate in food activities.

You also have the option to request to have your camper sit separately from other campers during lunch. If you would like to do so, please call our support team at (415) 389-5437 or update their profile on your Steve & Kate's account.

Moderate Allergies

If the camper has a moderate food allergy, they are able to participate in food activities, and food from home is not required. We take moderate allergies seriously and closely monitor our snack, lunch, and activities to ensure campers are not exposed to any allergens that they have been listed as having sensitivities or allergies to.

Conclusion

We understand the gravity of food allergies and special dietary restrictions and do our best to accommodate families who are dealing with those specific needs. Please contact us with any further questions or concerns regarding food allergies and special diets at Steve & Kate's Camp.

Combining Multiple Accounts

At Steve & Kate’s Camp, many of our customers use Back-Up Care, which sometimes creates separate accounts. In the event that you have two accounts, you can easily combine them into one. Merging accounts consolidates your data such as camper details, reservations, and billing into one system, streamlining processes like check-in and check-out and improving overall management.

Combining Accounts with Back-Up Care

To merge accounts, first decide which account should be your primary account, particularly if one uses Bright Horizons childcare credits. Then contact our support team by providing the email addresses associated with both accounts for verification. If you encounter login issues, use the "Forgot Password" function to regain account access. For Bright Horizons accounts, be sure to use the email linked with that system.

Contacting Support

If you need to contact support to combine your two accounts, please call (415)389-5437 or email us at info@steveandkate.com.Ensure to specify if combining Steve & Kate’s Camp and Bright Horizons accounts and clarify which account should remain active. After merging, a single email and password will be used for future access. To enable shared access between parents or guardians, create a generic password usable by both.

Troubleshooting and Tips

• Use the same email address consistently to avoid account creation issues.

• Check Spam folders for system emails during account recovery.

• Bright Horizons users should ensure their work email matches the system’s records to prevent duplication.

We hope this article helps you understand how to combine your two accounts. If you have any further questions, don’t hesitate to reach out to our support team.

How Can I Use Back-Up Care at Steve & Kate's Camp?

We are pleased to offer our families the option to utilize their Bright Horizons Back-Up Care benefit at Steve & Kate's Camp.

You can reserve any number of the back-up care days you have in your BH account, buy additional retail days if you need more, and even apply the full value of your back-up care days to the cost of a Summer Pass—which covers all days we’re open in summer. Learn more here.

How Can I Reserve Care?

To access booking, you can go online or give their contact center a call at 877-242-2737, and request care at your local Steve & Kate’s Camp.

Once you reserve your care with Bright Horizons, first time users will receive an automatic email from Steve & Kate's Camp with your account username and the link to setup your password. Returning customers can simply log into an existing account with us. (This might feel like double work but it's the way we make sure your camper has an account and access to all of our materials!)

We completely understand that scheduling appointments can be a challenge, but we are not able to accommodate campers leaving and returning during our field trips.

Do I Need to Submit Paperwork for Back-up Care?

If you’re planning to use back-up care through Steve & Kate's Camps, here’s what you need to know.

Back-up care automatically sends information to customers to try and help them prepare for care in their Bright Horizons Centers. This paperwork is not needed at Steve & Kate's Camps. The only paperwork that's required is what's listed for your state when you log into your account with us and register.

Check Out Your State's Requirements

When you log into your account with us, you will be able to view the paperwork requirements specific to your state. It is important to make sure that you have submitted all of the required paperwork for your state in order to attend camp.

If you have any questions, please do not hesitate to reach out to our support team. They’ll be happy to provide more information and answer any questions you may have.

For the best field trip experience, it's important that campers are at least 6 years old by their first day with us. We also want to make sure they are confidently potty-trained, can advocate for themselves, and have enough energy to last throughout the day (nap-free!). Plus, we encourage campers to feel comfortable in a diverse age group, be self-sufficient with changing in and out of their swimwear when needed and know when to ask for assistance from our team. If these qualities sound like your child, please don't hesitate to book them for a field trip. And if you have any doubts, please don't hesitate to reach out and chat with us. We're always happy to discuss further and find the best fit for your little one!

Customers must remain with their campers until they are fully checked in which begins at 9am. The bus will return at 5pm (5:30pm NY & Spring, TX) where campers must be picked up promptly.

Each field trip will be scheduled to stop around noon and have lunch at a nearby facility that will offer your child a variety of lunch options to accommodate any of our pickier eaters.

As always, campers are more than welcome to bring their own ready-to-eat lunch from home. Please remember to label all items and pack any refrigerated ones with ice packs, as we do not have refrigeration or heating options during field trips.

Attendance may vary at different locations and days. Most of our current sites are expecting daily numbers between 30-60 campers, but this can fluctuate depending on demand and bus space availability.

Welcome to Steve & Kate's!

We are so excited to have your child attend camp with us through Bright Horizons Back-Up Care! In order to make the first day of camp as seamless as possible, we ask that you log in and complete all required information prior to the first day.

New Account Setup

If this is your first time with us, you would have received an email from Steve & Kate's titled "Action Required: Welcome to Steve & Kate's" and in this email is your account username and the link to setup your account password.

*Please know that once you click on this link, it is no longer valid. Should you have any issues setting up your password, please try clicking on forgot password to generate a new link.

If you're not able to find this email, please check your spam and let us know if you need it to be resent by emailing info@steveandkate.com or calling (415) 389-5437.

Returning Users

If you already have an account with us, welcome back! All you need to do is log in and your Back-Up Care days should already be on your account.

Need Assistance?

If you need any further assistance setting up an account or have any questions about the Back-Up Care program, please email info@steveandkate.com or call (415) 389-5437.

Field Trip Ages and Locations

Field trip ages are 6-13 years at all locations.

All Field Trips run from 9am–5pm local time with the exception of New York locations and Spring, TX that run from 9am-5:30pm. Join one day of field trips, all of them, or anything in between!

Generally, our teams are back just before 5pm (5:30pm NY) for pick-up. However, on rare occasions there may be traffic or other small delays. If for any reason, our team is running 10+ minutes late, we’ll email all registered families to update them on our timeline.

Unfortunately, if you happen to miss the bus, your camper will not be able to attend the field trip for this day. We suggest calling back-up care to let them know of your situation and see if we can get you scheduled for another day. The best number to call back-up care is 877-242-2737

We kindly ask all families to pack a few essential items for the day:

Steve & Kate’s Camp offers a one-of-a-kind camp experience designed to encourage creativity and exploration. Preparing for camp is a breeze when equipped with the right information.

• Labeled water bottle – A must-have for staying hydrated throughout the day.

• Backpack – Pack a backpack labeled with your child’s name to store all their belongings.

• Comfortable attire – Dress your child in play-friendly clothes suitable for active camp activities.

• Swimsuit and towel – Pack these daily to prepare for any water activities.

• Change of clothes – For after water play sessions, include a dry set of clothes.

• Nut-free snack(s) – Pack snacks to supplement your camper’s day.

• Comfortable walking shoes – Ensure your camper is ready for all-day adventures.

• Extra clothing layers – Adjust these depending on weather conditions.

We would also like to remind you that the following items should remain at home: tablets, game systems, toys, novelty items, valuables, money, illicit substances, weapons, or any form of contraband. We also ask that campers keep any phones or smart watches with them put away for the duration of the trip. Thank you for your understanding and for helping us maintain a safe and enjoyable environment for all campers. Items like Pokémon cards, other trading games, and additional unnecessary distractions should also remain at home. Additionally, lunch is included at camp, but families are welcome to pack nut-free snacks or food items that cater to dietary preferences or special needs. For convenience, families can complete Express Check-in online the evening before camp, including lunch option selection, and generating a QR code for streamlined morning check-in.

When are the field trip schedules for Steve & Kate's Camp locations available?

Field trip schedules are an important part of planning your experience at Steve & Kate’s Camp. This guide provides an overview of when and where you can access these schedules for various locations.

General Timeline for Field Trip Schedules

Our goal is to complete the itinerary at least one week prior to the trip. Occasionally, finalizing schedules may take slightly longer due to unforeseen delays, such as finalizing contracts. In these cases, continued monitoring of the location-specific webpage is recommended. We suggest you keep checking our website and we should have all details finalized soon.

Location-Specific Information and Links

To find detailed and updated itineraries for specific camp locations, please refer to the corresponding webpage for your desired location:

• Fremont Location: Visit the Fremont Field Trips page for specific itineraries and updates.

• North Hollywood Location: Check the North Hollywood Field Trips page for trip details and activity highlights.

• Plano Location: View itineraries and updates on the Plano Field Trips webpage.

• Other Locations: For other locations or regional details, see the general field trip camp page: Steve & Kate's Field Trip Camp.

Key Notes to Remember

• Be sure to check the relevant webpages regularly, as schedules may be updated to reflect finalized details closer to the camp session.

• Each location's directors work hard to finalize itineraries as soon as possible, so delays are rare and typically communicated promptly. By following the guidelines above and utilizing the provided resources, you can easily stay informed about all planned field trips at Steve & Kate’s Camp.

Field Trip Camps are available to back-up care customers in select cities when school is out.

All current trip dates, as well as drop-off/pick-up locations are listed here.

Finding and Understanding Steve & Kate's Camp Field Trip Information

Field trips are an important feature of Steve & Kate's Camp, offering enriching experiences for campers. Below is a comprehensive guide to help parents and guardians stay informed about field trip itineraries, booking requirements, and update processes.

Timeline for Field Trip Itinerary Updates

Field trip itineraries are typically finalized at least one week before the trip, and occasionally sooner. In some situations, it might take slightly longer to finalize details, particularly for trips tied to specific locations or dates. Updates related to field trips can always be found on the official Field Trip Camp Locations page. .

How to Access Finalized Itineraries

Parents and guardians can visit Steve & Kate’s Camp Field Trip Locations for regular updates on field trip itineraries. Ensure to check closer to the scheduled dates to stay up to date, as minor delays in publishing schedules might happen on rare occasions. The website remains the most reliable and updated source of information.

Booking and Additional Costs

• Field trips require separate booking. Families must use back up care days to secure a spot for their camper.

• Some trips may not proceed due to insufficient registrations, emphasizing the importance of early interest and inquiry.

You can find the contact information for each location on their relevant webpage. All of our current locations and itineraries can be found here.

Additional state-required paperwork must be submitted for every child before their first day of camp. Upon completion of registration, you will be emailed a link to complete the required forms online.

The automated email will come from noreply@signnow with the subject "[Action Required] Steve & Kate's [State] Camper Paperwork for [Site]." If you can't find the email, check your spam or junk folder, or request a resend from camp administrators or support.

The required paperwork is completed and uploaded via the Sign Now platform. If you cannot locate the email or the link is missing, contact your local camp director for assistance.

State Paperwork Details:

• Emergency Authorization Form

• Certificate of Immunizations (must be signed or stamped by the physician)

Additional state-required paperwork must be submitted for every child before their first day of camp. Upon completion of registration, you will be emailed a link to complete the required forms online.

State Paperwork Details:

• Attendance Sign Off form

• Both Physical and Immunization records dated within 36 months of the start of camp.

• Up to date immunizations based on the State Immunization schedule.

Additional state-required paperwork must be submitted for every child before their first day of camp. Upon completion of registration, you will be emailed a link from SignNow to complete required forms online.

State Paperwork Details:

• First time campers will need to have the Georgia Notice of Exemption & Liability Insurance form signed and dated.

If your state requires additional paperwork, you should have received an automated email from our digital paperwork system directly to the email address you used to sign up for camp with. The subject of the email will read "[Action Required] Steve & Kate's YOUR STATE Camper Paperwork for YOUR SITE". The email will be from "Compliance Team" and the email address noreply@signnow.com To ensure receipt of the email with the required paperwork link, you need to complete at least one day of registration for the camp. This step generates and sends the paperwork link automatically.

The link included in that email will take you directly to the state required paperwork for your state of attendance.

If you cannot find this email, please reach out to your camp location for assistance.

Upon completion of registration, you will be emailed a link from SignNow to complete the required forms online if your state requires additional paperwork.

*Do not email any paperwork unless specifically instructed.

States that require additional paperwork:

• Colorado

• Connecticut

• Georgia

• Maryland

• Massachusetts

• Minnesota

• New Jersey

• New York

• Pennsylvania

• Virginia

Additional state-required paperwork must be submitted for every child before their first day of camp. Upon completion of registration, you will be emailed a link to complete the required forms online.

State Paperwork Details:

• Camper Immunization Sign Off Form

• Camper Health Information

• Over the Counter Skip Product Permission Form

Additional state-required paperwork must be submitted for every child before their first day of camp. Upon completion of registration, you will be emailed a link to complete the required forms online.

State Paperwork Details:

• Emergency Authorization Form

• Physical and Immunization History (completed by your healthcare provider)

Due to local regulations, families joining our Boston location will also need to reserve their weekly sessions within their S&K account, prior to their first day of camp.

Additional state-required paperwork must be submitted for every child before their first day of camp. Upon completion of registration, you will be emailed a link to complete the required forms online.

State Paperwork Details:

• Camper Information Form

• Attendance Sign Off

• Over the Counter (OTC) Skin Protection Permission

• Parental/Guardian Agreement

• Authorization of Camp/Center to Act in Case of an Emergency

• Health Summary Form (filled out and signed by physician)

• Immunization Record (must be signed or stamped by physician and up to date)

Additional state-required paperwork must be submitted for every child before their first day of camp. Upon completion of registration, you will be emailed a link to complete the required forms online.

State Paperwork Details:

• Camper Immunization Form (required each year)

Additional state-required paperwork must be submitted for every child before their first day of camp. Upon completion of registration, you will be emailed a link to complete the required forms online.

State Paperwork Details:

• Camper Health Form (must be dated within the last 12 months before the start of camp)

• You may use a form other than the Health Form as long as it includes the following information and is signed by a licensed physician:

  • Weight, Height, Blood, Pressure, Body Mass Index

  • Vision, Hearing & Dental Screening

  • Medical History, Nutritional Evaluation, Developmental Assessment

  • Recommended: Dates of Immunizations against diphtheria, measles, mumps, poliomyelitis, rubella and tetanus.

Additional state-required paperwork must be submitted for every child before their first day of camp. Upon completion of registration, you will be emailed a link to complete the required forms online.

State Paperwork Details:

• Policy Review Sign off

• Activity Permission Sign off

• Parent/Guardian Information Form

• Required Health Forms

  • Emergency Authorization Form

  • Physical and Immunization Records (must be dated within the last 12 months before the start of camp).

• Age Verification Documentation (school enrollment form, attendance record, or report card showing your campers age/grade).

Additional state-required paperwork must be submitted for every child before their first day of camp. Upon completion of registration, you will be emailed a link to complete the required forms online.

State Paperwork Details:

• Camper Age & Identify Verification (In person)

  • Age & identity is completed in person with the camp director no later than the 7th day of attendance. *Returning campers do not need to do the age verification as long as their form is on file.

  • Parents/guardians must provide a copy of a birth certificate, passport, or public-school report card. This document must be viewed in person by the camp director.

• Camper Information Form

• Activity Permission Sign-Off

• Parental Guardian Agreement

• Over the Counter Skip Protection Permission

• Health Information Form

• Certification of Immunizations Form

• Comprehensive Physical Examination Report (completed and signed by the physician)

Registration Process at Steve & Kate's Camp

Registering with Steve & Kate's Camp is easy and quick. Our process begins with either making a new online account or logging into an existing one here. You will then be prompted to enter or confirm the required account information. Make sure to verify or update your account details before proceeding with enrollment. The registration process typically takes about 5–10 minutes. You can access the registration page directly here: https://join.steveandkatescamp.com/register.

Each step in the process must be completed in order to move onto the final registration step, which is choosing a location and adding Day Passes or a Summer Pass. When moving through the checkout process you need to be sure to select the camp location you plan to attend, for the session you are registering for, and choose how many Day Passes you'd like to purchase. Alternatively, you can select the Summer Pass option. Double-check your selections to ensure you have chosen the correct camp and the desired number of passes. Returning families should note that while a primary camp location must be selected during registration, they can choose a different camp location for the day during Express Check-In.

Additionally, once registered, you can attend any camp location. To switch locations, you simply need to select the desired site in your account's Express Check-In tab.

Once you've selected your camp location and passes, you'll be able to save and continue to checkout. At checkout, you'll be able to make your purchase using either a card or ACH transaction. Upon completion, you will receive a confirmation email. Ensure all payment details are accurate before proceeding with checkout.

Handling and Submitting Necessary Paperwork

Some camp locations may require additional paperwork for enrollment validation, Steve & Kate’s uses an online service, Sign Now, to facilitate document submission. Always ensure to complete and submit all required documents promptly to avoid delays. If you encounter issues, request for the paperwork link to be resent and double-check your spam folder.

• After registration, you’ll receive an email with instructions from Sign Now. Double-check your spam folder if you don’t see it.

• Complete and submit all required documents before your child's first day of camp.- If you are missing registration emails, check your spam folder or use this direct link to set up your password: https://join.steveandkatescamp.com/password/new. If errors persist, contact support to resend the email.

• If follow-up materials or state forms are missing, request the paperwork link to be resent and check your inbox for updates.

Please note that your registration is not considered complete until a purchase has been made. If you’re using Bright Horizons Back-Up Care credits, ensure you receive an 'Action Required: Welcome to Steve & Kate’s' email with instructions to set up your account. Log in using the provided username and check that your Back-Up Care days are displayed. Complete any missing fields to prepare for your first day. To buy more Day Passes, visit the website and log in using your email associated with Backup Care. If you've forgotten your password, use the 'Forgot Password' option to regain access. Finalize your purchase directly from your account. Before attending camp, make sure your child brings a labeled water bottle and a backpack equipped with essentials such as a bathing suit and towel for water play activities.

Forgot Password

If you have forgotten your password for account, don't worry! It's a simple process to recover your account. Here's what you need to do:

On the login screen you should select "forgot password" and this will prompt you to enter your email address and check the captcha box to verify you’re a human. You will then receive an email with a reset link to the email address that you entered. You should not try to reset your password on the screen that opens after you fill out your email address for the "forgot password" as this is still the login page. The password reset needs to be done by opening the email that was sent to you and clicking on the reset link in that email.

After clicking the reset link, you will be taken to a page on our website where you can reset your password. Please note that the reset link will only remain active for 24 hours.

If you need further assistance, please email info@steveandkate.com.

2025 Financial Aid opens February 1st.

We award financial aid to qualifying families based on verification of current income, as well as 2024 income and family size. The income levels necessary for qualification are different by state, due to the variance in cost of living and housing.

Financial Aid passes work similarly to our regular Passes. Financial Aid Day Passes and Summer Passes are awarded for use this year only, are not transferable and cannot be sold. All unused Financial Aid Passes will be automatically refunded in full at the sessions end.

Please note that Financial Aid is offered on a yearly basis, and previous acceptance does not guarantee future qualification. All recipients will need to reapply each year.

To see our income guidelines, or to submit an application, please visit our Financial Aid page: https://steveandkatescamp.com/fees/financial-aid/

Our Tax ID / EIN is Bright Horizons Children's Centers LLC

04-2949680

2 Wells Ave Newton, MA 02459

If you need a detailed receipt for FSA or dependent care expenses, you can find one in your account. Just log into your account and navigate to the ‘Billing’ tab. From there, select 'View Receipts', and the year, or custom date range you would like to see.

Your receipt will include your dates of attendance, the associated cost, and our company information (including tax ID).

Overview of Processing Refunds

At Steve & Kate's, when our last camp for the season closes, we begin the process of automatically issuing refunds for families 10 business days after. Once we initiate the refund, we send an email to the families keeping them informed. Refunds can take anywhere from 5-10 business days for the money to show back in your credit card or bank account.

Checks

All refund checks are sent out via regular mail and will come addressed from Bright Horizons. Please allow 4-6 weeks for these to arrive.

If we are not able to process your refund back to your card or bank account, the refund will default to paper check. Please be sure to keep refund information up to date in your account.

Do you offer refunds for unused purchased Day Passes?

Yes! Per usual, we will automatically refund all unused purchased Day Passes in full at the end of each camp season. If you purchased a Summer Pass and end up using less than 30 days, we'll calculate what you would have paid at the daily rate, and then refund you the difference automatically.

Refunds may also be requested manually by logging into your account, navigating to the Billing Tab, and clicking the 'Refund Paid Day Passes' button. Manual refund requests must be submitted before the end of the camp session. Automatic refunds for unused paid passes occur mid-September for summer sessions, and within one business day after holiday periods. Refunds are processed back to the original payment method; if electronic refunds are not possible, a paper check will be issued and can take 4-6 weeks.

If you'd like to initiate a refund before it's automatically processed, please log in to your account and use the 'Refund Paid Day Passes' option available under the 'Billing Tab'.

Transactions

You can see any previously issued refunds by logging into your account and navigating to the 'Billing' tab. Any processed refunds will be listed under 'Transactions'.

Refunds for unused passes will also be visible here, with details about the processing method, status, and expected timeline. Ensure your billing details are correct to avoid processing delays.

Please note that the distinction between retail passes and Back-Up Care days means that Back-Up Care days must be used on the dates selected during booking, whereas retail passes offer greater flexibility for date changes.

Questions

For questions regarding your refund status, please reach out to your local director. You can find all of our local contact information on our website.

Frequently asked questions about refunds include:

• How are refunds calculated for multiple passes? Refunds are based on the rate initially paid for each pass, either processed manually by request or automatically at the session's end.

• Can refunds be processed in the middle of a session? Yes, early refunds can be requested online via the Billing Tab. This ensures clarity on common refund-related queries.