Refunds

Each year, at 6:01 pm on the last day of camp, it gets rowdy in our headquarters. Sparkling cider bottles are popped, Steve and Kate get schmaltzy, staff give each other chest bumps, and many cry over the kids that they’ll miss. Then by 6:03, the music comes to a halt, and reality sets in that we have only 10 short days to go through every account and issue automatic refunds!


Questions? We have answers.

We know that automatic refunds is a pretty unique thing so we’ve put together some FAQs to help you know what to expect:

Nope. If there are any unused day passes remaining in your account, we will automatically refund their full value. For members who end up using fewer than 30 days of the Membership, we’ll calculate what you would have paid for Day Passes (at the 20-Day Pass rate for your region) and refund you the difference between that and the cost of the Membership.
That all depends on how payments were made:
  • If you paid only using ACH via a single bank account, we’ll deposit the refund back into that account.
  • If you paid only with a single credit card, we will issue a refund back to that credit card.
  • If you paid using two or more payment methods (i.e. two different credit cards, a credit card and a bank account, etc.), we’ll refund back to the most recent payment method first. Since we can’t refund more than what was originally paid via any one payment, if your refund exceeds the transaction amount of the most recent payment method, we’ll refund any additional monies owed back to the next most recent payment method.
  • If we are unable to refund back to your bank account or credit card (usually due to closure of the account), we will issue a paper check to the most recent payee.
  • You can request to receive a paper check instead of refunding back to your bank account or credit card by emailing letschat@steveandkate.com before September.
We do process early refund requests during the camp season on request. However, once we are in the last weeks of camp we may ask families to wait for the automatic refund.
We process refunds automatically for all camp locations in mid-September, 10 business days after our last camp closes. Once we initiate refunds we send an email to families who are receiving a refund to confirm the refund method. Refunds can take anywhere from 5-10 business days to show up back in your bank account or as a credit card. Refund checks are sent via regular mail from San Francisco, CA.
We will always refund back the most recent payee first, but never an amount exceeding what they paid. In some instances, this will mean that if the payments for an account were meant to be split equally between two people, the refund is only given back to one (i.e. the person who made the most recent payment). If you’d prefer that refunds be split between two individuals who have submitted payment this camp season, you can reach out to letschat@steveandkate.com before September to discuss the potential (note: we can’t guarantee this is an option, but are always willing to talk with families about options).
In many cases, our payment processor can and will reroute the refund to the new account or credit card, if it happens to be the same banking institution as the original account or credit card. In the event that the new account or credit card cannot be located, the refund will be returned to us and we’ll reach out to you to send a physical check. We are not able to issue a refund to a different card or bank account if the one on file is no longer active.

If you know ahead of time that you don’t want your refund to go back to the card or bank account you used, send us an email at letschat@steveandkate.com and we can send a physical check.
We show the address on file for the refund recipient in your account. Just login and on the Account tab scroll to the bottom to see the refund recipient and address. If the address needs to be updated you can reach out to letschat@steveandkate.com to request that.
Just login to your account, click the Billing tab then the year you’d like your receipt, and voila – you’ll be able to select the dates for which you’d like a receipt. Login here.