Refunds–on your own terms.

Day Pass Refunds at Camp Season's End

Since 1980 we have been automatically refunding unused purchased Day Passes to families at the end of the camp season, so you can focus on having fun in the sun and enjoy the time with your loved ones.

If for any reason you have unused purchased Day Passes in your account after a camp season has ended, we at Steve & Kate's want to make sure you get what you paid for. That’s why we’ll refund it in full without questions.

Summer Pass Refunds

If you purchased a Summer Pass and end up not attending enough days to justify the Summer Pass, then we'll calculate what you would have paid at the daily rate, and automatically refund you the difference.

At Camp, Your Satisfaction Matters

Here at Camp, we value your satisfaction; that’s why we offer refunds for unused purchased Day Passes as well as those who end up with Summer Passes that didn't attend enough days. We want you to get the most for your money and have the best camp experience with your family and friends.

We hope to see you soon and hope you have a great camp season!

What happens if I have unused purchased day passes remaining in my account?

No problem. If there are any unused purchased day passes remaining in your account, we will automatically refund their full value.

What happens if I end up using fewer days than the cost of a Summer Pass?

No worries. For Summer Pass holders who end up using less days than the cost of a Summer Pass, we’ll calculate what you would have paid at the Day Pass rate, and refund you the difference automatically at summer's end.

Overview of Processing Refunds

At Steve & Kate's, when our last camp for the season closes, we begin the process of automatically issuing refunds for families 10 business days after. Once we initiate the refund, we send an email to the families keeping them informed. Refunds can take anywhere from 5-10 business days for the money to show back in your credit card or bank account.

Checks

All refund checks are sent out via regular mail and will come addressed from Bright Horizons. Please allow 4-6 weeks for these to arrive.

If we are not able to process your refund back to your card or bank account, the refund will default to paper check. Please be sure to keep refund information up to date in your account.

How does Steve & Kate's refund customers?

At Steve & Kate's Camp, we understand that sometimes plans change and you may need a refund. We want to make sure our refund process is easy and fair for all of our camp families, so here is how it works:

If you paid only using ACH via a single bank account, we'll deposit the refund back into that account. This provides the quickest refund, and it is usually processed within two business days.

If you paid only with a single credit card, we will issue a refund back to that credit card. This is a great option if you have a credit card with an annual fee associated with it, as you will receive the refund on the same card as the original charge.

If you paid using two or more payment methods (i.e. two different credit cards, a credit card and a bank account, etc.), we’ll refund back to the most recent payment method first. Since we can’t refund more than what was originally paid via any one payment, if your refund exceeds the transaction amount of the most recent payment method, we’ll refund any additional monies owed back to the next most recent payment method.

If we are unable to refund back to your bank account or credit card (usually due to closure of the account), we will issue a paper check to the most recent payee. It may take up to six weeks to receive the check in the mail.

You can request to receive a paper check instead of refunding back to your bank account or credit card by emailing letschat@steveandkate.com before the last day of camp.

Early refund requests can be requested by logging into your account and navigating to the 'billing tab'. Once on the billing tab, select 'Refund paid day passes' and follow the prompts to select the number of days you would like refunded early. Once we are in the last weeks of camp, we may ask families to wait for their automatic refund.

If you need additional help understanding our refund process, please feel free to reach out to us at letschat@steveandkate.com.

We will always refund back the most recent payee first, but never an amount exceeding what they paid. In some instances, this will mean that if the payments for an account were meant to be split equally between two people, the refund is only given back to one (i.e. the person who made the most recent payment). If you’d prefer that refunds be split between two individuals who have submitted payment this camp season, you can reach out to letschat@steveandkate.com before the last day of camp to discuss the potential (note: we can’t guarantee this is possible, but are always willing to talk with families about options).

What happens if I need to change the payment account or credit card for my refund?

If the card used to make the original purchase is no longer valid, our payment processor will try to reroute the refund to the new replacement card, if it happens to be from the same banking institution as the original account or credit card.

In the event that the new account or credit card cannot be located, the refund will be returned to us, and we will then send a physical check. Unfortunately, we are unable to issue a refund to a different card or bank account if the one on file is no longer active.

If you know ahead of time that you don’t want your refund to go back to the card or bank account you used, please send us an email at letschat@steveandkate.com and we can send a physical check.

All refund checks are sent out via regular mail and will come addressed from Bright Horizons. Please allow 4-6 weeks for these to arrive.

Viewing and Updating Your Refund Recipient Address

At Steve & Kate’s Camp, we do our best to help make refunds as easy and secure as possible. We understand the importance of knowing the refund recipient address is up to date and accurate.

To help you keep such information up to date, we show the address on file for the refund recipient in your account. Just login and select the ‘Billing’ tab. From here, you will be able to view the address for the refund recipient on file. You can also edit the address here to ensure that future paper checks, or other payments, are sent to the right individual or business.

Notably, you will only be able to edit this address after you have added or updated credit card information in your account.