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Refunds–on your own terms.

Just like our campers have the freedom to design their own day at camp, grown-ups have the freedom to change their plans at anytime.

Take control with self-refunds.

We believe in giving everyone the freedom to control their own experience. That’s why we are proud to introduce our new, self-refund feature. Families now have the ability to process refunds at anytime, directly through their Steve & Kate’s Camp account.

Automatic, no-hassle, refunds.

We also understand that finding time to track and request potential refunds is a challenge in itself. That’s why we also offer automatic refunds at the end of each camp season.

Since 1980, at 6:01 pm on the last day of camp, it gets rowdy in our headquarters. Sparkling cider bottles are popped, the team get schmaltzy, staff give each other chest bumps, and many cry over the kids that they’ll miss. Then by 6:03, the music comes to a halt, and reality sets in that we have only 10 short days to go through every account and issue automatic refunds!

 

You’ve got questions — We’ve got
answers

We know that automatic refunds is a pretty unique thing so we’ve put together some FAQs to help you know what to expect:

Do you really refund unused days?

Day Pass Refunds at Camp Season's End

Since 1980 we have been automatically refunding unused purchased Day Passes to families at the end of the camp season, so you can focus on having fun in the sun and enjoy the time with your loved ones.

Refunds for unused passes are typically processed in mid-September following the conclusion of the summer camp season.

If for any reason you have unused purchased Day Passes in your account after a camp season has ended, we at Steve & Kate's want to make sure you get what you paid for. That’s why we’ll refund it in full without questions.

Alternatively, you may request an early refund by logging into your camp account, navigating to the Billing tab, and selecting the Refund Paid Day Passes button.

Summer Pass Refunds

If you purchased a Summer Pass and end up not attending enough days to justify the Summer Pass, then we'll calculate what you would have paid at the daily rate and automatically refund you the difference.

Refunds are processed by calculating the per-day rate for the days attended and automatically crediting the difference back to your payment method.

Switching Between Passes

You have the flexibility to start with Day Passes and transition to a Summer Pass if needed or vice versa. This adaptability ensures your plan aligns with your schedule. Additional passes can be purchased anytime through your camp account.

At Camp, Your Satisfaction Matters

Here at Camp, we value your satisfaction; that’s why we offer refunds for unused purchased Day Passes as well as those who end up with Summer Passes that didn't attend enough days. We want you to get the most for your money and have the best camp experience with your family and friends.

We hope to see you soon and hope you have a great camp season!

FAQs

  1. What if I forget to request a refund during the camp season? Unused days will be automatically refunded after the camp ends (mid-September for summer camps).

  2. What happens if I purchase summer pass, but my child decides not to attend? If the passes remain unused, you are entitled to a full refund. Day Passes might be a better option if unsure.

  3. Can I get a partial refund if my child only attends for certain days? Yes. Any unused paid days are refundable. Use the early refund option through your account or the automatic refund system at summer's end.

When will I receive my refund?

Overview of Processing Refunds

At Steve & Kate's, when our last camp for the season closes, we begin the process of automatically issuing refunds for families 10 business days after. Once we initiate the refund, we send an email to the families keeping them informed. Refunds can take anywhere from 5-10 business days for the money to show back in your credit card or bank account.

Checks

All refund checks are sent out via regular mail and will come addressed from Bright Horizons. Please allow 4-6 weeks for these to arrive.

If we are not able to process your refund back to your card or bank account, the refund will default to paper check. Please be sure to keep refund information up to date in your account.